Back to hotel info

Verified traveler reviews

Filter by traveler type

based on 2537 reviews
  • Cleanliness 8.6
  • Facilities 8.3
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 8.0

Hallstein S.
August 15, 2013
Great location, great stay
Near to shopping area, safe

August V.
August 15, 2013
very pleasant
staff performance professional and yet client friendly
i only stayed for one night but my previous stays at new world were just as great and unforgettable!!

Lim T.
Brunei Darussalam
August 13, 2013
Ok fine acceptable Interesting
average fine acceptable cultural country good for traveling

Michael S.
United Kingdom
August 13, 2013
Centrally located and superb, attentive staff.
Internet, business lounge & Location to Greenbelt.
For about pp2,200 per day we were upgraded to the Business Lounge Package. This included high speed Wi Fi (For 4 appliances) access to the business lounge, breakfast (2 adults and 2 kids) drinks and snacks 5.30pm - 7.30pm and somewhere to lounge around other than the room during the day. Staff were first class. Could not have asked for more. This hotel used to be run by the Marriott (Under the Renaissance brand) and I would say that under New World it is now better than before. For shopping, business, a host of bars and restaurants, you could not do better than to stay here. We stayed for 5 nights. 2 adults and 2 kids in the room. Very comfortable. Also, nice pool and gym.

melanie C.
August 13, 2013
Comfortable and safe
Near shopping mall, great customer service, clean
Very good and will definitely come back at this hotel

Hui S.
Brunei Darussalam
August 13, 2013
Perfect except during checkout..
Clean, new and comfortable.
Everything was excellent until when we needed the hotel car to go to the airport during checkout. A normal decent taxi would cost about 800-1000 peso. The hotel car cost us more which we gladly accepted due to the more comfortable and safer ride. We had also booked the hotel car from the airport to the hotel which as well. Before we boarded the car, we realized that one of us had to get off at Terminal 1 while one of us at Terminal 2, which is just 5 minutes drive from each other. The lady in charged of the car told us that, that would cost us an additional 500 peso, which again we gladly accepted. However, while walking towards the reception, the lady suddenly told me that she had made a mistake and it would cost us an additional 1,400 peso instead. I was totally furious when I heard that, not so much of the $$$ but more of the feeling that the lady was trying to rip me off.. An additional 1,400 peso just to get off at another destination 5 minutes apart?? The worst thing was, when I raised my dissatisfaction with the price, she just kept silent and informed the reception to charge an additional 500 peso instead. Now, my question is; at a 5-STAR HOTEL, if it was 500, it had to be 500 and if it was 1,400, it had to be 1,400.. how can this thing happen??? Can someone please answer me.

Praveen M.
August 12, 2013
Fully enjoyed the stay!!
Very friendly staff. Nice rooms. Good food.
I really enjoyed the stay. Very well maintained hotel and very god staff. Perfect for personal or business travel.

Boon Y.
August 12, 2013
It was ok but need to walk abit to buy food
near shopping. easy to get taxi. security
there was nothing much to eat around the hotel. need to walk further to the shopping malls, past green belts.

Herman V.
August 12, 2013
Service was great
Service, location, breakfast buffet
The service at the hotel has always been great. I have stayed here several times and would recommend this hotel for the location which is across the street from Green Belt 3 for shopping and dining.

Gligorich S.
United States
August 09, 2013
Next to Greenbelt Mall
Proximity to shopping malls
Nice hotel, excellent staff. Negatives: 2 bed room had tiny single size beds. WIFI in room was $17+/day - WAY over priced.