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Aziz D.
Couples
Sweden,
June 09, 2013
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expencive, can,t blive this is 5 star hotel!
centralt, persona and big room
6
not good never back to this hotel
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Ming-Chih C.
Business travelers
Taiwan,
June 07, 2013
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very comfortable
reliable service, clean rooms, secure environment, courteous staff
8.3
i always enjoy my stay at the pan pacific. unlike many other hotels in manila, the pan pacific has reliable service that has never given me a reason to be unhappy with my stay there. i look forward to my next visit
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Peter P.
Couples
Australia,
May 31, 2013
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Great place for an overnighter or longer stay
Room comfort, staff service, fast check in and check out
9.7
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Mohammad A.
Couples
Saudi Arabia,
May 31, 2013
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close to Robinsons mall
Price, location, conditions
9.3
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Richard T.
Couples
United States of America,
May 28, 2013
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Luxury for a great price....5 star for sure.
9.7
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Ferdinand L.
Solo travelers
Philippines,
May 27, 2013
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Nicest staff ever!
Very friendly and courteous staff
9.7
In all of the hotels I've been to in Metro Manila and perhaps the whole Philippines, Pan Pacific has the nicest staff.
Everyone, and I mean all of the staff, was very polite. There was always someone to open the door for me almost every single time I enter or leave the lobby. They only missed one and that's very forgivable. In terms of the courtesy of opening doors, I'd score them the highest - this matters a lot to me. Also, almost every staff member we pass by the hotel would greet us.
One thing I really appreciated was the personal thank you note of the housekeeping staff or the "butler." I think it was really thoughtful so they should keep it up.
The amenities in the room and in the bathroom were also almost complete (I wish they had a shave though). I love the separate bathtub - one of the reasons why I chose this hotel during this trip. It was also not too far from the venue where I watched a concert and less expensive than the other 5-star hotels in the area.
The hotel taxi/transport service was a nice touch but it was more than three times the usual cost if you'd take a regular taxi.
The neighborhood didn't feel that pleasant. I seldom go to Malate/Ermita. The area always seemed a little dangerous to me. I know there are other luxury hotels around but security in the area is not that tight compared in Makati. Just when I thought I was about to end my trip without any incident, I had a little brush with danger. On my second night, I hailed a taxi to take me to the concert venue. I got to the taxi and the driver started talking nonsense so I realized he was under the influence. He was almost forcing me to buy drugs and prostitutes, and he was insisting I'd give him money. I really thought I was going to be robbed especially when we passed by a dark street. Moral of the story is be careful when calling taxis on your own. I don't blame the hotel for that. I'm just sharing my story to warn others. I'm still giving a perfect score for the hotel.
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Caitriona M.
Solo travelers
Ireland,
May 26, 2013
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Fantastic value, friendly staff, clean and comfort
The pool was amazing, with a pool bar, the staff were very attentive, very central location
10
This is a hotel I would very easily recommend to anyone, solo travellers, families or for business. All the facilities were easily accessible and modern. The room was lovely with great housekeeping daily. The location was very close to Robinson's Mall and the security staff were very efficient getting taxis for me and also keeping record of taxi number plates etc. All in all it was a fantastic experience and I have no complaints whatsoever!
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Fahad S.
Couples
Saudi Arabia,
May 24, 2013
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Nice, location not so for me.
Honest staffs, very nice room serives, very good room
8
Good, jzt the location i didnt like, other than that..its good
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Nicholas L.
Business travelers
Singapore,
May 24, 2013
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Clean and big rooms with gd service
8
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Panton S.
Couples
United States of America,
May 23, 2013
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Excellent- look forward to staying there again
View from bar, Staff, Pool
9.7
From Check in to Check out our stay was fantastic- Staff great - facilities and outlets were great- Pool very relaxing- Free WIFI for all guests-- Just do not take hotel car from airport-800 peso's for a 200 peso cab ride
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