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Recent customer comments

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Very good

based on 1843 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 6.1
  • Location 7.4
  • Room Comfort/Standard 7.2
  • Service 6.9
  • Value for Money 7.3
  • Food/Dining 6.7

Daniel E.
United States
April 27, 2016
Pearl in the orient
Great location and nice big room

robert G.
United Kingdom
April 18, 2016
A pearl but not a diamond
The rooms are large but the room i had had aircon dripping water onto the carpet smelt a little musky in there ,the aircon was working well,cafe meals were a good price but you will need 2 to feel youve eat something,swimming pool is the best thing i can say about this hotel,good location

Virgilio L.
March 30, 2016
I'm not satisfied
Faculties are not good and too old rooms

Casimiro H.
March 22, 2016
comfortable rooms
Good and relaxing

Brunei Darussalam
March 17, 2016
Quest comments
For me . The Hotel is not to be rated as 4★ .. need renovation & facilities are awful .. sorry

Sara M.
February 13, 2016
Don't suspect to much
The hotel looks old. In the first night we didn't get the room we booked, because there was no kingsize bedroom available. Instead of an upgrade we got an downgrade without any refund, not even an free breakfast. The stuff (beside the elevator guys) was very uninterested and unprofessional. The food in the restaurant is also not good. My salad was very old and drunken in the dressing. I got bacon instead of fresh parmesan on it, as it was written in the menu, for a vegetarian really disgusting. The margarita is with blue Curacao, what is not mentioned at the menu and which is totally wrong... The pool its ok. It's the only reason we stayed the second night.

angelito G.
United States
February 10, 2016
So so hotel except for the staff they were awesome
Food , staff personnel and location
The staff were nice but the room was not ok very old carpet water dripping from the aircon. Well at least shower has hot water

Earl G.
February 10, 2016
best to find different 4 star hotel
Not a place I would use again.

Earl G.
February 10, 2016
Seen its better days
Over rated hotel that's seen its better days. Not even close to a 4 star hotel. More in the order of 2 stars. Take your own air freshener as all the fans in the bathrooms were broke.

Jonathan G.
February 01, 2016
Excellent Location, could be better
Location, Staff, Pool
Stayed at their Junior Suite, the first room that we were given was dripping (aircon) but the staff were kind enough to have us transferred to another suite. The room was spacious but it had a funny smell (old furniture perhaps?) and my biggest concern was the lighting, there weren't too much lights and at night it gets too dark in the room. What we (my kids mostly) enjoyed was the pool and its comfortable location which was near malls and establishments. I do hope they improve on this because they have lots of potential since hey are in the heart of Manila.