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2015
Excellent 8.3
Based on 2683 reviews

Recent customer comments

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Excellent



based on 2683 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

shaul S.
Israel
December 06, 2014
nice and good hotel
service -view- room
very good and is good hotel

Jed M.
Philippines
December 06, 2014
on soaps and toothbrushes
food, wine and ambience
Basically the food was great, price was reasonable and the christmas decors were amazing. However staffing were students taking their practicum, In a room for a couple there was only a soap and toothbrush provision of only good for 1 person. When I asked from housekeeping for an additional 1 he told me the hotel ran out of toothbrushes and soaps and when I insisted he told me that he was only a practicum student having his on the job training in that hotel. Cant understand why these hotels are getting these practicum students to perform jobs unsupervised. Are they trying to save on salaries? But this is suppose to be a 5 star hotel right?

Darren S.
Australia
December 05, 2014
Room service
Bed was comfortable , staff were friendly & helpful , food was ok
I've stayed in some nice hotels around the world , it was the first time I've stayed anywhere where they will not charge room service to the room & demand cash , I won't be back

israelito T.
Philippines
December 05, 2014
posh hotel, large rooms
large rooms, breakfast choices
it was good and comfortable. Staff were efficient and friendly.

Christopher S.
Australia
December 03, 2014
Pre wedding relax
Friendly Staff, pool, night time ambuance
Fantastic. My fiancé and parents loved it. Wonderful Christmas display and night time atmosphere. Loved the pool area by day and night. Would definately return

Thomas S.
Finland
December 02, 2014
Sofitel
staff, service, comfortable beds
It was ok

Rosa H.
Philippines
December 02, 2014
Not excellent service
Nothing
This was the first time i went to a hotel with just one bathrobe, one toothbrush and one pair of slippers. All these things should come in pairs, right??? Considering that this is a 5-star hotel.

Ralf C.
Philippines
December 01, 2014
Our favorite hotel in Metro Manila
Breakfast at Spiral, Swimming Pool, Overall service
We upgraded to Club Millesime rooms, which included Tea time and Wine tasting at Club Millesime. Food's really good everywhere in this hotel be it breakfast at Spiral, free snacks by the pool, or everything at Club MIllesime. The ambience and service at Spiral was amazing. It's definitely an experience. Room may be older compared to other 5-star hotels but comfortable nonetheless. As for location, you'll need a car or cab to take you anywhere so if you're staying here, it's really just to stay-in and relish the experience the hotel has to offer.

ChihHung L.
Taiwan
November 30, 2014
Great Hotel!
Service, Scene, Clean
Feel Great! it is an awesome hotel.

Filomeno L.
Philippines
November 29, 2014
Substandard rooms
Great breakfast, nice swimming pool & friendly staff
I was booked on a luxury king bedroom. Upon enetring my room. I was surprised to see that the comforters were crumpled & recycled. It looks like the room was nor properly prepared by housekeeping. The pillow cases have different shades of white. Same goes with the comforters & cheap duvets. They have beige/cream/dirty white. The pillows are not the 1000 thread count microfiber which are commonly used in 4 & 5 star hotels. Im paying more than 200 US dollars for an overnight stay. The room standards are NOT of a 5 STAR LUXURY HOTEL, as they claimed. The rooms needs total renovation the furnishings have scratches, phones have turned to yellow colors.