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Recent customer comments

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All reviews (2661)

Business travelers (403)

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Families with young children (519)

Families with older children (182)

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Excellent
8.3
based on 2661 reviews
Hotel Condition/Cleanliness
8.6
Facilities
8.2
Location
8.2
Room Comfort/Standard
8.4
Staff Performance
8.5
Value for Money
7.6
Food/Dining
8.4

10 Sim Y.
Malaysia
November 01, 2014
Beautiful Hotel by the Sea
Location, prestige and attention to detail
Excellent stay. The hotel staff is very very helpful. By the bay, the scenery is good, room is clean and well-maintained. Would definitely stay here again!

10 Sim Y.
Malaysia
November 01, 2014
Awesome stay
Location, prestige and excellent service.

10 Siri L.
Norway
July 07, 2014
Wild luxus
buffet, aircondition
Superb

3 chris K.
Australia
July 07, 2014
The hotel was changed alot looks old, no TV signal
The swimming pool it was beautiful , awesome exterior design ,friendly helpful staff,
Not same when we first time to stay here.this is our second time to stay here unfortunately it's not 5 star anymore ,just like 3 star hotel , the room looked old the wall needed to be painted , the aircon not working well, no TV signal , the wifi is so slow ,the bed sheet is smelly , they need to renovate the hotel . We love the swimming pool though .

9.3 Ebecca O.
Philippines
June 30, 2014
Its a very relaxing place.
Good food, near at shopping area easy to access
It was so good staying in sofitel I have a great time bonding with my kids.the staff are very accomodating and polite.the room are clean.

8.3 Cathrica J.
Philippines
June 30, 2014
Two thumbs up. Never disappoint me.
Pool, the friendly staff and the food
It was really fantastic. My room was upgraded and my son was really delighted with the birthday cake the staff gave him.

8.7 Billy Y.
Singapore
August 03, 2014
Good BechFrint Hotel
Beach, Food and Friendly Staff
Overall a nice experience stay at the hotel.

9.3 ARLENE G.
Philippines
June 29, 2014
Great place, nice and friendly staff . Good food
Friendly staff. Great place and good foods at the spiral buffet
It's a great place to stay in this hotel. Good staff, fast check in and check out .. And most all very nice restaurant and good food at the spiral buffet

9.3 Jopi N.
Indonesia
June 26, 2014
Love the Swimming pool & Staff are very attentive
Staff, Cleanliness and Pool
Food a bit pricey if compare to Philippines living standard, but delicious. Staff are very friendly and helpful. I upgraded my room to club room with 4900 pesos per night inclusive of breakfast, wifi, access to club milessime, check out at club counter and etc. Love the Sport Bar at Level 1, great to watch live football, drink and play pool in this bar.

7.7 Aravind V.
Australia
June 27, 2014
Comfortable hotel but not best value in this class
Wifi, views, relaxation
Restrictive policies for early check in or check out, breakfast not included and very expensive even for a hotel in this class/standard, no food policy is unworkable with young children and non non negotiable by hotel. Staff were friendly and went the extra mile. Excellent concierge - best and most friendly and accommodating I've come across.