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Recent customer comments

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Very good



based on 724 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 8.0
  • Location 8.4
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.4
  • Food/Dining 6.2

6.7 Si W.
Malaysia
March 02, 2013
Convenient location to Greenbelt 1
Location & home amenities
The hotel is a little tired. But it is an easy 5 minute walk too Greenbelt 1 where you will find all manner of shopping and restaurants. The 24 hour convenience store across the hotel is great for picking up snacks and drinks. The breakfast buffet is so-so.

4.7 Gilda B.
United States of America
February 21, 2013
Overrated
Friendly staff
This hotel is overated. This should be a 2.5 star hotel, at most a 3 star hotel. Far from the shopping area. Needs to take a cab if you have bags to carry back to the hotel. Towels are worn out. Upon check in toilet paper was already more than half way consumed. Tissue paper in the bathroom had 2 pieces in the box. The spa area was like a cheap place in the mall, not expected from a rated 4 star hotel.

7.3 Honorena U.
Philippines
February 21, 2013
Nice location with ample room for a small family
Close to the mall
Got an upgrade to a bigger suite (executive room) with a small kitchen, dining and living room. The bedroom was big with a king sized bed. We arrived and checked in at 10 p.m. and they were gracious enough to accommodate our request for a late check out after our 2-day stay. Breakfast was not so good though. They tried to cater to a foreign clientele but most of the guests were Filipinos. Would have appreciated eating some of our regular Filipino breakfast fare because being away from the Philippines, that's what we miss and like. Also, there was no wi-fi anywhere in the hotel. The kids were getting antsy during our stay as they couldn't play games on the iPod and iPad.

7.7 Andrea P.
India
February 20, 2013
Very central and convenient
All that was advertised
Very good location with malls close by and even transport easy to access. Just wish the hotel would give wifi as one of the feature considering most hotels do so today.

8.3 Gerard M.
United Kingdom
February 24, 2013
Good location and reasonable price.
Location, well equipped accommodation.
Generally pretty happy. Cons: Check-in took a long time (see below). No free internet . Breakfast average at best. Room service responses a bit slow, but then again it is a serviced apartment place rather than a hotel. Pros: VFM, well-situated, friendly staff. Well-equipped kitchen for DIY catering. Now on another trip to Manila and using same place again. Better experience this time around. Quick, early check-in with staff working hard to make it happen.

7.7 Rohit K.
India
February 18, 2013
Great location but noisy neighbours
Clean rooms, convenient location, security
everything was good in terms of cleanliness, facilities, staff etc. food was average. till very late in the night the floor was very noisy.

7 marc B.
Australia
February 24, 2013
chain hotel ...in the business center
Has a gym and pool
Close to green belt shopping...no free Internet which you would get in a more budget hotel...breakfast was good

7.7 Albert T.
Philippines
February 15, 2013
Second stay and I may come for a third
In the heart of Makati but still in a quiet neighbourhood
The breakfast can be better and service is a bit slow - which I felt was the only blemish in this otherwise ok stay. The rooms are standard sized but generally clean.

9 Alias E.
Malaysia
February 13, 2013
Great Location and clean Hotel
Friendly and helpful staff, good location, good security, easy to negotiate
We reached the hotel around 3 pm and the room was ready. The receptionist was just fantastic with smiling face. Our suite was double room with nice kitchen and nice clean room and beautiful toilets. The Kitchen was provided with all he necessary utensils, fridge, new microwave oven and electric oven. The living room floor was nicely laminated and friendly to the feet. The only negative side would be no free internet. I believe nowadays inetrnet should be made available free in all good hotels.

6.3 HARDI R.
Estonia
February 12, 2013
Good place to sleep
Gym was good
I am upset, they ask money for wi-fi.