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Very good 7.5
Based on 655 reviews

Recent customer comments

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Very good



based on 655 reviews
  • Cleanliness 7.5
  • Facilities 7.2
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.6
  • Value for money 7.3
  • Food/Dining 6.3
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Peter G.
Australia
March 05, 2015
Worth the 50% discounted rate
Position, service, position
Due to the position I did not spend much time there except to freshen up and sleep

Jan K.
Australia
February 25, 2015
overrated hotel
it is advertised as 4 star. thats a joke. its old, horrible small rooms. outdated and old and shabby furniture. there are no facilities, not even a lounge area or dining room. this hotel is on 2 star calibre

John B.
United States
January 25, 2015
Late
none
I arrived lat and check in my room after 11:59, so I pay a room for one day I did not used, but somerset would not reduce the price!

Carlos I.
United States
January 25, 2015
It was a nightmare
The food was great and the staff are vey accomodating
Upon arrival, I was welcomed by a very hospitable front desk receptionist. However, when they searched for my reservation, they couldn't locate it. I waited for two hours to be checked in and when I finally got my room assignment, I was surprised to see an old smelly hotel room. I had to check 4 others to see if the condition we're the same and I finally gave up on my fourth. The amenities provided were the worst in its class. I checked out on an earlier date because I just couldn't stand how filthy and yucky the bathroom looks!!

Violeta U.
Canada
January 25, 2015
make their bed all doubles not single bed
close to everything
good

donna A.
Philippines
January 25, 2015
Food are not good
Staff are friendly
Good

Matthias O.
Germany
January 24, 2015
Oberrades
The swiss restaurant
Too expensive for this rate. Only considered as 3star hotel

GRACE R.
United States
January 21, 2015
good for a one night stay
location, food and staff
stay was excellent, food was good but a little bit overpriced for the room we stayed.

Allan T.
Australia
January 07, 2015
Excellent service
Location. Security. Services
Location exceptional as it is in the heart of makati. Excellent service from the staff especially the security personels. Food is Ok. Room a bit smelt like old linen but staff manage to freshen it up immediately upon request.

Patrick J.
Ireland
January 01, 2015
Short staffed but good location and nice hotel
Location, room size, bed
Was checked into a noisy room on the busy, main road. Was switched to a different room and had an enjoyable stay. Hotel seems to lack enough staff. Trips to the front desk usually involved a long queue to speak to someone. Restaurant was acceptable. 24 room service was prompt. Hotel was centrally located