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Swagman Hotel

411 A Flores Street, Ermita, Manila, Philippines (Show on map)

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Hotel Area: Ermita Number of Rooms: 57

Recent customer reviews

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Pleasant

6.4

based on
205 reviews

Value for Money
6.0
Location
7.0
Staff Performance
5.9
Hotel Condition/Cleanliness
5.4
Room Comfort/Standard
7.1
Food/Dining
6.9
All reviews (205)
Cyril G. Solo travelers Sweden, March 25, 2013
enough with max 2 days. easy transport to airport

airport transport,airport transport, airport transport
4.3
nothing special to mention. i cannot write 50 words about this hotel. i came to the hotel with swagman bus from angeles city
Ed. R. Couples Australia, March 18, 2013
Adequate

Location is all it has going for it.
5.3
I expected some improvement in this hotel from its new owners but it is still a run down budget hotel
Gavin P. Couples Australia, March 11, 2013
Fly the Bus service makes it appealing

Fly the bus service, Internet, and friendly staff
4.3
A very convenient place to stay for the fly the bus service and free airport shuttle service.
Loren I. Solo travelers United States of America, March 09, 2013
Disappointed - did not get what I booked

Location, Transport
4
I was flying into Manila late at night, catching a bus the next morning, so I booked a one night stop at Swagman for 3 reasons: 1)Free airport arrival transfer, 2) Free wifi, 3) A bus to Puerto Galera leaves from the hotel lobby (overpriced, but most convenient). In the end, #3 was all I received. My free airport transfer never showed up. I bypassed the empty taxi queue and walked around for an hour looking for my pickup while the taxi queue had grew long. When I finally paid over 200 pesos to get a taxi and arrived well after midnight, I did not even get an apology from the staff. (Talking to guests later I found several others never got their transfer.) They supposedly gave me a room upgrade. When the porter opened up my room, flipped the light switch and nothing happened, he looked confused as he flipped it a few more times, but then gave up, said, "Here ya go boss," handed me the keys and walked out. I sat in the dark and called the front desk, who moved me to another room. It was then I discovered, "we used to have wi-fi, but there was some problem with it, so we don't anymore." I went down to the lobby/restaurant where they claimed to have wi-fi, and attempted to get online and order overpriced dinner. No one ever asked if I wanted to order, which was fine, as the wi-fi didn't actually work anyway. In the end, I had to go behind the front desk and use their computer to send an important email and got a bite from the 7-11 on the corner. The bus they operated the next morning to Puerto Galera was comfy on the way there, cramped on the way back, so that part was decent. But considering this dumpy hotel cost double what other dumpy hotels in the area cost (that I've stayed in), and only about $20-30 less than a few of the nearby quite decent hotels (that I've stayed in), I should've stayed elsewhere and taxied over to the bus in the morning.
Geoff D. Solo travelers Australia, March 09, 2013
comes with hotel tranfers free

close to nightlife
7.3
James S. Solo travelers United States of America, February 17, 2013
nice hotel

close to plenty of diners and bars
6.7
the hotel is close to plenty of bars and reasturaunts. the staff is friendly and accomodating. there is never a problem finding a ride as soon as you walk out of the front door. just whach out for the peddlers. they will price gouge the helll out of you if you let them.
Pj B. Solo travelers United States of America, February 16, 2013
Swagman: great place to jump off your PI stay

Good location, great food, travel services and packages
7.3
A little overpriced for the size and condition of the rooms, but the convenient travel services and good food overcome the issues with the rooms.
Sightseeing/Attractions Tip: Travel agent services and bus/shuttle services are easy and relatively cheap.
Andrew B. Couples United Kingdom, January 31, 2013
Good stopping off place in Manila

Close to airport and Robinsons Mall
5.3
i have used this hotel many times it is a great place to stay for a night when coming and going from manila. the thing i like most about staying at this hotel is the free airport pick up and drop off service. however on this trip my airport pick up was not there and i had to catch a taxi. this has happened to me twice now. come on swagman buck up. the last thing you want after a long flight is the hastle of finding a taxi and negotiating prices with the driver.
Nightlife Tip: Very close to g point and the LA cafe also close to Robinsons Mall
David B. Solo travelers Canada, January 28, 2013
Dirty Dingy Go someware else

Bus is located here
3.3
This is buy far the worst dingy dirty hotel i have ever stayed in for the same money i could stay is a clean estabishment that had put money into there rooms for up keep. Tv Bad no reception, shower had no head on it. everything in the room was 20 plus years ago likly even the tv. If only for the bus stay someware close and walk here, You will regret staying here i prommiss.
Nightlife Tip: Cowboy Grill amazing entertainment the bands are free and are as good as an professional band in America
Thomas C. Solo travelers United States of America, January 18, 2013
location great....excellent staff

free airport pick up & drop off
8
the only negeative is that their hotel phone in the room is that U can only make local calls in Manila to land lines only.U can't even call a mobile # or any where else in the PI,and NO long distance!!!....Which I think for a hotel such as this not to have that today is really bad!!!

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