arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 292 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.3
  • Location 8.1
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.3
  • Food/Dining 7.4

Michael M.
Philippines
February 08, 2016
Comfy and quite
Location, cleanliness and food
It was a staycation, i wanted to get out of the busy city life without leaving it completely. Its just the right place. Though parking space is limited and your car might get towed if you park at the wrong side.

Raizel R.
Philippines
January 19, 2016
Comfortable Stay
The staff were very helpful and accommodating. The beds and linens were very comfortable. The spa services were good.
Our stay at the Cocoon Hotel was very comfortable. The rooms were cozy and the bed was luxurious. The staff were also very friendly and helpful and accommodating. Guarded parking and discounted spa services are available for hotel guests. The breakfast could still be improved. The hotel and rooms were also a bit too dim, and no dryer was provided in our room.

Jonathan S.
Singapore
January 17, 2016
Clean Hotel
Clean / location
Stay was pretty good. Clean room. Breakfast choice was rather limited as u got only a choice either international or filipino breakfast. Bread / pastry / fruits were the only ones on the buffet table. Small boutique hotel. All rooms NON smoking. Paid SGD150 (in my opinion, price a little on the high side) Staff were good! They have steamer!

Ben F.
United States
January 16, 2016
Nice place, can get noisy
Location
Careful if you get a room near the supply closet as the staff is in and out of it all day and night long.

Noemi F.
Switzerland
January 12, 2016
Not really a 4-star hotel
beds were comfortable, clean enough, good location
the breakfast area didn't have enough tables, so we had to wait to be seated, meager selection of fresh fruits, not much choice in coffee or tea, when there's a function, we had to wait long for the lift as there is only one! however, the receptionists are very friendly & efficient

desiree B.
Philippines
January 06, 2016
very pleasant! two thumbs up!
cleanliness, Respectful staff, Value for money
Very pleasant! I shared it with my family and friends. Worth recommended! Very clean! Very nice room and bath! I love the ramen! Respectful staff and so friendly too. Worth going back to.☺ two thumbs up!👍👍

Krishna R.
Philippines
January 01, 2016
nice stay
the staff, location and the bed!
The staff is awesome! Upon checking in they offered refreshments and they had a free spa treatment for guests. We stayed for 1 night and all my requests for my booking were provided to us. For one, I needed a fast internet connection for my meeting online during my stay and they didn't disappoint.

Jun T.
Malaysia
December 11, 2015
Great and Spacious
Comfortable, Good Location, Great
Comfortable, Good Location, Great

Mark B.
Philippines
December 10, 2015
Quaint
The staff was great.
It was ok. Nothing too great, nothing too fancy b

Irish A.
Philippines
November 16, 2015
A Quick Honeymoon getaway
Bed
They mistakenly give us Deluxe room good thing we contact the front desk and told them the we booked Studio king, they apologized and took us on Studio King room,another thing is the front desk staff asked us what is the occasion and we told them the we celebrate the first night as being newly wed I thought he will give us a complimentary cake or whatsoever but nothing...