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Recent customer comments

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based on 294 reviews
  • Cleanliness 8.9
  • Facilities 7.3
  • Location 8.1
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.3
  • Food/Dining 7.4

Monica D.
June 02, 2016
Cuddled at Cocoon
My boyfriend and I checked in last weekend for a much deserved staycation. We enjoyed our stay here. The room was clean and well-designed. However, it was a bit dark. I particularly enjoyed the bathtub. As for the staff, they were very hospitable. They accommodated our requests promptly. The waitstaff in the al fresco breakfast deck need a little improvement though. They were not very knowledgable about the menu. Also, the staff in the spa! They didn't seem to be too happy that we were availing their complimentary foot therapy. Overall, we had a good experience here and we will definitely check-in again.

Edward S.
February 22, 2016
Too expensive for what you get.
Too expensive for what you get. At least compared to cheaper (and nicer) hotels in the area.

Michael M.
February 08, 2016
Comfy and quite
Location, cleanliness and food
It was a staycation, i wanted to get out of the busy city life without leaving it completely. Its just the right place. Though parking space is limited and your car might get towed if you park at the wrong side.

Raizel R.
January 19, 2016
Comfortable Stay
The staff were very helpful and accommodating. The beds and linens were very comfortable. The spa services were good.
Our stay at the Cocoon Hotel was very comfortable. The rooms were cozy and the bed was luxurious. The staff were also very friendly and helpful and accommodating. Guarded parking and discounted spa services are available for hotel guests. The breakfast could still be improved. The hotel and rooms were also a bit too dim, and no dryer was provided in our room.

Jonathan S.
January 17, 2016
Clean Hotel
Clean / location
Stay was pretty good. Clean room. Breakfast choice was rather limited as u got only a choice either international or filipino breakfast. Bread / pastry / fruits were the only ones on the buffet table. Small boutique hotel. All rooms NON smoking. Paid SGD150 (in my opinion, price a little on the high side) Staff were good! They have steamer!

Ben F.
United States
January 16, 2016
Nice place, can get noisy
Careful if you get a room near the supply closet as the staff is in and out of it all day and night long.

Noemi F.
January 12, 2016
Not really a 4-star hotel
beds were comfortable, clean enough, good location
the breakfast area didn't have enough tables, so we had to wait to be seated, meager selection of fresh fruits, not much choice in coffee or tea, when there's a function, we had to wait long for the lift as there is only one! however, the receptionists are very friendly & efficient

desiree B.
January 06, 2016
very pleasant! two thumbs up!
cleanliness, Respectful staff, Value for money
Very pleasant! I shared it with my family and friends. Worth recommended! Very clean! Very nice room and bath! I love the ramen! Respectful staff and so friendly too. Worth going back to.☺ two thumbs up!👍👍

Krishna R.
January 01, 2016
nice stay
the staff, location and the bed!
The staff is awesome! Upon checking in they offered refreshments and they had a free spa treatment for guests. We stayed for 1 night and all my requests for my booking were provided to us. For one, I needed a fast internet connection for my meeting online during my stay and they didn't disappoint.

Jun T.
December 11, 2015
Great and Spacious
Comfortable, Good Location, Great
Comfortable, Good Location, Great