arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.9
Based on 2056 reviews

Recent customer comments

Filter by traveler type
Very good

based on 2056 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.3
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.0

10 Marlou M.
April 19, 2014
Awesome 3 days stay
Facilities, accessibility, parking
I was really satisfied and I would recommend to friends

6 Allan A.
April 17, 2014
Acceptable stay but hotel is dated and staff is NG
centrally located, good breakfast options, good room size
we checked-in on the 24th and it was a busy day for the reception as there are more than 5 families lined up for checkin. We arrived at 1pm but was only able to checkin by 3pm. they should improve on overall customer service.

7.7 Benedict U.
April 16, 2014
Relaxing Weekend Within The City
Reasonable Price, Huge Rooms, Kitchenette Available
This hotel is perfect for those small families or small groups of friends who wish to spend the night together, cooking their own meals and preparing their own drinks. The hotel provides everything you could possibly need in preparing for a simple meal. The price is also reasonable considering the size of the room and its location in the prime district.

9.3 Jasmine P.
United States
April 11, 2014
Courteous staff, good location, cleanliness
Good location, comfortable beds & restrooms, great staff especially doormen & bell person. Shift manager by the name of Romeo Mangiliman is an excellent employee. We had a problem with the airconditioning unit in the master's bedroom on our first night. When he became aware of the problem, he did all his best to make sure A/C was fixed immediately. He went out of his way to assure us that we had a pleasant/comfortable stay in this hotel.

8 Michelle M.
April 08, 2014
nice staying
very accessible to the shopping malls

5.3 Jeanne M.
April 07, 2014
Disappointing, wasn't informed about renovations
breakfast, resto staff, near malls and other restos
Basing our experience fr 10yrs ago, since we stayed here when we got married. It was not as luxurious and awesome! Though we were upgraded to a 2bedroom suite (the other room was locked) the room was big but almost bare with just the sofa set (old and torn) and big dining set. there was not a lot of decorations, except for a painting against the wall. we had a really awesome stay 10years ago, it's sad to learn that it wasn't managed and maintained well...

7.7 Paulo P.
April 07, 2014
Simple and very near shopping areas.
Near shopping areas, decent breakfast buffet, friendly staff.
The rooms we old, but still ok. Cleanliness is so-so, but it's not dirty. The breakfast buffet is decent. Shopping malls such as the Shangri-La mall, and SM Megamall are a couple of minutes walk away. A little farther (but still walkable) isRobinson's Galleria. The Shangri-La mall is connected to the MRT, which you can take to go to SM Makati (from there you can walk to Greenbelt, and Glorietta) or Trinoma (from there you can walk to SM City North EDSA). An alternative transportation option is by getting a taxi cab. I suggest that you download GrabTaxi or Uber for a more secure and easier way to get a cab.

April 03, 2014
could have been better
1. location 2. cozy room 3. security
there were 'miscommunication", as the frontdesk puts it. instructions/fine prints should have been more clear - i.e. "12 cans of beer" rather than "1 case of beer in can" specially if you're just reading it off from the piece of paper that the customer can hardly read. Also, if you promise to "deliver the drinks to the room in a pitcher" then, pls do so. Do not wait for the customer to do a follow-up. Only to find out that the customer has to pour the "drinks" into the pitcher on their own.

8 Yasmin S.
April 02, 2014
Big, Spacious, Clean
I like the hotel a lot, will definitely go back n stay. Big and spacious room. Its brand new

April 01, 2014
nice hotel & friendly staffs
big, clean, and good service
We stayed in 2-bed room suit. The room is very big and comfortable - more like premium service apartment. There is a kitchen and living room with big round table that we could make it a meeting room. The staffs are also very nice with service minded :)