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Recent customer comments

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Very good



based on 733 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Staff Performance 8.4
  • Value for Money 7.7
  • Food/Dining 7.4

6.8 Michael C.
United Kingdom
April 27, 2016
Week stay
Roxas Avenue has heavy traffic 24/7. Little shade at the pool area. Poor internet

9.6 Kirk A.
Canada
April 12, 2016
Fantastic Stay.
Great, friendly, helpful staff. Great pool. Comfortable clean rooms. Will be back again.

8.4 Wai L.
United Kingdom
April 11, 2016
A comfortable stay
Extremely friendly service. Shuttle bus to the Mall of Asia very handy. Complimentary extras were a nice touch. Suite very spacious although a little dated as was the swimming area but nevertheless out stay was very pleasant and comfortable.

9.6 Kirk A.
Canada
April 05, 2016
Great Stay
Always a good experience when I stay at this hotel.

8.4 Li K.
Hong Kong
April 06, 2016
Good location
Good location but traffic jam always

8.8 VELASCO S.
Philippines
April 04, 2016
Seminar
Food is healthy Facilities are great Staff are courteous

8.4 Christopher C.
Philippines
April 04, 2016
overnight stay
so far excellent.. club lounge was fantastic

7.7 Janice L.
Philippines
March 27, 2016
Consistent service
Free wifi, good service, access
My family have now become regulars everytime we visit Manila.

8.7 Vigneswaran C.
Malaysia
March 19, 2016
Cozy and Comfortable at Jen Manila
Staff Performance, Bed Quality, Lounge View
My stay was excellent, stayed at the Club room for 3 days. The lounge was brilliant, view facing the sunset, perfect for an evening watching the sunset and sea sipping a cup of tea. Location-wise, right opposite the Cultural Centre, there are malls and casinos nearby. The marina is right across the road. Room is of high-quality, good bed quality, shower is good (instant hot water). The usual Jen Hotel amenities are provided. Staff always with a smile and eager to please, especially those at the lounge. Pick a room on the higher floor as it gives you a better view. The gym and pool need to be upgraded - they do look like they have aged. In all - would definitely consider returning.

7.2 Alvin G.
Singapore
March 21, 2016
Great location
Staff service can be improved at the cafe. Unfriendly with a "can't be bother attitude'