arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Good 6.2
Based on 36 reviews

Recent customer comments

Filter by traveler type
Good



based on 36 reviews
  • Hotel Condition/Cleanliness 6.6
  • Location 5.5
  • Room Comfort/Standard 6.3
  • Service 6.6
  • Value for Money 6.5
  • Food/Dining 5.8

Nicholas J.
United States
September 19, 2012
Amazing View
The sea side view
Our stays i hotel was very relaxing even though we have some problems in our rooms. And with some delays in services but still we enjoyed our stay.

Evelyn D.
Australia
August 25, 2012
Quiet and relaxing away from the town.
If you want a place away from it all this is the place to stay.
Very disappointing. Main reason to to to Puerto Princesa was to go to the underground river. Hotel sent a lovely 4 page letter to give prices for tours and spa service as soon as I booked. I asked to be booked into the underground river. It appears that Manila office did not pass on this information, hense I could not see the underground river. I asked the ladies to book me on a tour so I could see the Butterfly garden. I got the City Tour and they did not go to the Butterfly garden. From pictures the spa services look fantastic, they are not a permanent fixture, they call in the spa ladies when required which means I couldnt slip in and get something done. Food nice but they ran out of drinks which was odd because there was only me and another group of 4 staying. Seaview room should be named riverview, because thats what it looks like.

Ethel F.
Philippines
July 19, 2012
great hotel design and service with a smile.
friendly staff and good service
there's a good view of the beach and fishpond areas, as well as lovely sunrise from the hotel grounds. i liked the well-manicured lawn including the nipa huts. staff are polite, friendly and accomodating. the food is just okey, nothing spectacular. over all, the hotel is neat, the layout and design are impressive. the room is clean, also the beddings and the towels.

MD I.
Singapore
July 19, 2012
great place for spa & relaxation.
nice sea view.
nice a/c room. had a double storey. room good for 4 person. have tv with great channels. not much variety of food. service was good.

David B.
United States
June 28, 2012
It once had luster but the shine is gone
N/A
Too far from the city, restaurants, and main attractions. 40 minutes van ride from airport to hotel. Look nice until you go into the room. They have a serious mold problem. First room key didn't work. Second room air conditioning and bathroom light didn't work. And a surprise - used feminine napkins in upstairs night table. Third room upgrade better but moldy and not 100% clean. Massage room moldy. Turn down the massage/spa services.

Sherill A.
Philippines
June 19, 2012
Delicious food and spacious hotel
The room is spacious and clean
The Hotel is clean and the customer service is good. The place is relaxing because the environment is surrounded by plants and trees. You can feel the coolness and calmness of the night when you hear the sound of the night animals. Its really a wonderful experience because the hotel staff and crew are friendly and accommodating. The food is delicious. Lastly, the room is spacious and clean.

Tristan W.
United States
June 16, 2012
Nice Hotel and Staff
Nice hotel and good food.
it's about a 15 minute drive from the airport area. the cheapest way do travel to and from here is to just rent a motorcycle or scooter. they will pick you up from the airport but they charge way to much. i rented a motorcycle for 6 days for about the same price as 1 ride from the airport from the hotels shuttle. the lady at the front desk did offer her motorbike to me so that i could ride to the city and rent the motorcycle and that was more than nice of her. they try hard but aren't exactly professional. the same lady that let me borrow her motorbike also serves food, runs the front desk, cleans rooms, gives massages, and does the pedi's and mani's. the pedicure was a joke and she burped all through the massage. definetly wouldn't recommend any of the hotel services except the clothes washing service and the food service. the hotel and rooms are also nice but the view is just ok. nothing too great although it is peaceful. i would stay again.

carlos I.
United States
June 02, 2012
Nice looking but deceiving
Tranquil,Quiet
Stay away. We had to ask for fresh towels and they kept turning off the water. Sunday is the maids day off and no one cleans the room. To far from town town and the restaurant has terrible service.Next time I will stay in town close to everything else.

Courtney N.
Australia
May 30, 2012
Good architecture
the look
it was peacfull staff were friendly, didn't speak great English this stopped them from being able to suggest the best trasport , acctivities eg..

Renato G.
Australia
May 07, 2012
Very relaxing, quiet atmosphere
Scenary around the resort is fantastic.
The access to the resort is not great, rough road. Scenery around the hotel is fantastic and quiet as I wanted. The service was great and the people are friendly. However, the bed in the Senior Suite is due for a replacement. The water supply is not great and you feel sticky after a shower. Overall, value for money and a quiet and relaxing environment.