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Excellent 8.2
Based on 871 reviews

Recent customer comments

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based on 871 reviews
  • Cleanliness 8.8
  • Facilities 8.2
  • Location 8.4
  • Room Comfort/Standard 8.4
  • Service 8.7
  • Value for money 7.7
  • Food/Dining 7.4
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John C.
March 02, 2014
We would not return, but to each their own
1) The swimming pool 2) Proximity to the beach.
1) Arrive at the airport at 11am, next shuttle 2:30pm for a 2hr drive. Wait 3.5hrs . 2) 1st night, woke up after 1hr covered in flee bites. They witnesses the situation (have photos) and offered to change the bedding.Problem solved for the remaining nights stay. 3) Seafood grilled platter for lunch the next day, the lapu lapu was salmon. Not a big deal, until you put it in your mouth and realize it was frozen in the center and tasted like ice cubes. Asked later how the food was, we told the waiter who then asked another member of staff. The reply was priceless "that's how we cook salmon medium". Little point in saying anymore, pay the bill and chalk it up to experience. That night we ordered a pepperoni pizza. Pepperoni is not circular pink span / mystery meat no matter how much cheese you hide it under. So, after that, did not bother eating at the hotel. My two cents worth, leave the hotel, take a left, walk to the village fish shop, buy fresh and bring it to any of the local restaurants who will happily cook it, obviously for a fee. way better and 1/4 of the price. For a nice romantic dinner for two, go right to Daluyon Hotel. Once you see the restaurant and open kitchen, you will know what I mean. 4)There was a door between rooms, for families, but it might as well have been a bed sheet between the rooms, forget privacy. In summary, if we had to do it again, would have stayed in the Daluyon, food is better and the chalets are separated..

roy S.
March 02, 2014
the hotel is fancy , the beach is ok, there's not
fancy,close to underground river,nice stuff

scott A.
March 01, 2014
Very nice hotel in secluded location great Staff
Location Relaxation Staff
Surrounded by mountains the hotel is located directly opposite the beach and close to the local village we were very relaxed during our stay due mainly to the kind and helpful nature of the staff. The room facilities were of a very high standard and well maintained. The holel has a huge pool with swim up bar.The food and restaurant service were well above average great welcome on arrival, easy going and relaxed.

Taro F.
February 26, 2014
Comfortable hotel
Near under ground river, quiet environment, Good for diving

Yina Y.
February 13, 2014
Nice, cozy room. Convenient access to the beach!
breakfast, beach tour, pool
The three nights were comfortable and enjoyable. To embrace the beach and pool, the natural environment, and take in the slow-pace life. Ideal choice for vacation.

Yulia C.
February 12, 2014
Wonderful beach and the sea. Nice swimming pool.
Wonderful beach and the sea. Nice swimming pool. Close to underground river and zipline.
We enjoyed our stay at Sheridan. Good breakfast. Nice swimming pool. The sea and the beach were fantastic. Very clean and transparent water.

Adam H.
February 11, 2014
Very nice visit!
Nice pool, nice bar, nice enviroment.
If the hotel changed the wheels of their trolleys (for lugage) from plastic to rubber wheels they didn't have to wake up every one at noght when they use them. They made an incredible loud noise at all time.

Simone A.
United Kingdom
February 10, 2014
Nice pool and garden area
Pool, garden, beach
Relaxed stay. Not much to do in the area but the pool and gardens are lovely.

Lars K.
February 10, 2014
Great location and hotel
Sheridan is well maintained and clean. The location is perfect for relaxing beach holiday with kids. I can recommend the beach hoping tour offered by the hotel.

joseph F.
United States
February 05, 2014
Beach, housekeeping and pool
Front desk was very lacking in professionalism and understanding when a customer says "no" he usually means "no!" They were not in the mood to help assist with any problems, but only passed the buck to a different person on the opposite side of the resort. Then check-out clerk "Nath" seemed to find any issue to arise as funny and he would laugh at me, for requesting a billing receipt. When questioned on his laughing, he said he is just a happy person. I viewed him as very disrespectful and unprofessional. Very sad to have a bad experience begin at check-in and also at check-out for this hotel. The pool was nice, but understaffed. The staff were not helpful for towel service. I was told to get my towel at the front desk, as there was no staff at the pool. The front desk again put me on another goose chase for a towel. It was classic. The pool was a highlight of the property. Very nice setting when it was said and done.