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Very good 7.5
Based on 3276 reviews

Recent customer comments

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Very good



based on 3276 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.3
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.0
  • Food/Dining 7.0

Chong L.
Singapore
July 11, 2016
Big room
Nice

Mastura M.
Singapore
July 11, 2016
Questionable charges.
While it is no doubt that this place is well surrounded by nature and has a calming ambience, I had quite a shocking experience upon checking-out. I understand that smoking is not allowed in the room which is why I took the liberty to pay more for a Studio Veranda. I had some guests with me as we needed a place to stay for the night after attending a music fest at Siloso wavehouse. Upon check out, we did not pass room inspection as the hotel management claimed that we smoked INSIDE the room and are required to pay a penalty fee(1) and we were charged FURTHER due to dirty face towel and floormat (a place where we wipe our feet - which inevitably gets dirty) Front office staff Michelle Tng gave a rather sketchy explanation of how the hotel goes about cleaning the towels, how they were not able to remove the stains and therefore require additional charges for cleaning. For a 4-5 star resort, I'm appalled by the type of service being provided given that customers who are ALREADY paying such a high cost per night, only to wonder how much of that money paid ACTUALLY goes to cleaning service. Is it THAT meagre that the hotel would further impose charges on their patrons? Is Amara not making enough sales that they have to go to such length in making their patron's stay so unwelcoming? I was told that the room will not be sellable for the night due to the smell - hence penalty charges. Note that we did NOT smoke inside the room. We made sure that the verandah was the only place we smoked and all cigarrette butts were disposed off in the trash. There were NO large trash disposal area in the resort and we had to collate our trash in the corner of the room. While this may have contributed  to the penalty due to the presence of cigarette box in the trash, it displayed Amara's lack of amnesty for their patrons who made the effort to clean up ourselves before we check out - making it easy for room service to do their job. However, front desk staff Michelle insisted th

Deo P.
Philippines
July 11, 2016
Excellent
Meet my standrd

margareit C.
Malaysia
July 08, 2016
ok
feeling home. we will come back again

Miriam N.
Singapore
July 04, 2016
Great place to chill
It's an awesome place to just chill and relax. Brings you out of the city life where u are surrounded by nature. I really enjoyed the quietness. The service was great too! Staff were helpful and friendly.

Carolinna T.
Indonesia
July 03, 2016
Satisfied
The location of hotel is good between vivocity and uss, they provide a welcome unlimited drinks and snacks, however due to smal mistake our room was upgraded to verandah w/ livingroom and we got many assistances from staff, despite of that i hope they will treat us the same, the kids pool has a slide, so many peacocks around the garden, beautiful, the shuttle bus has so many time schedules to take and fetch us to vivocity which is good, definitely will come back again to this hotel.

Soh D.
Singapore
June 30, 2016
Clean Villa / Good Service
Villa is clean , parking is free

Sebastian T.
Singapore
June 27, 2016
It's was pretty disappointing
We booked at 3day 2 night staycation. The resort looks rather dated and the staffs were not sure of the information to provide to guests. For example, we were informed (a written message stuck on the mini bar) to Proceed to the lobby to grab our snacks. Upon arrival at the lobby, we were told that they were testing the initiatives and there were no snacks avaliable. There were many miscommunication and we feel that the staff did not meet the service standards.

Aristo K.
Indonesia
June 26, 2016
309 room
Near to the Sentosa Gate...

Aristo K.
Indonesia
June 26, 2016
309 rooms
The toilet in 309 is a little bit smelly...