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Excellent 8.1
Based on 12752 reviews

Recent customer comments

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based on 12752 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

Willie K.
September 24, 2015
So far so good
Rooms, location and friendly staffs
So far so good. Clean room, stay a night for business, easy to aceess. Restuarant nearby.

Valerie B.
September 24, 2015
Short Singapore Stay
Concierge Staff, Bakery window, Proximity to Lifts
Disappointing! Booked Premier Room several months ago because of Formula 1 Grand Prix event. Location on 11th floor, OK. Proximity to lifts, good. However, shower very poorly designed - DANGEROUS for older persons like us. Requested a change - even down-graded to get a bathroom with no bath and separate shower - NOGO. Simply not interested in assisting in any way. Customer Service?? Access to/from hotel was impaired due to F1 street closures - this cost us extra $ in commutes. No 'niceties' like cookies, etc. bed turn-down, etc. Wouldn't stay there again. Could not recommend.

Mario L.
September 23, 2015
Location, service

Antonio H.
September 23, 2015
Value for money
Well-appointd rooms; efficient and courteous staff;convenient location;
I've been coming to singapore annually for the past 9years, but this is my first time to stay in Carlton Hotel. So far, this is the best in terms of value for money. It's very conveniently located as it is very near 2 MRT stations; and the Raffles City mall, restaurants, and 2 Catholic Churches. The staff is very efficient and helpful. I bought an ipad online and had it delivered to the hotel. The hotel got it 2days before I arrived and they kindly kept it until i arrived.

Mun K.
September 23, 2015
Good location, great staff service and comfortable

roderick M.
September 22, 2015
great location
location, room cleanliness, friendly staff
Rooms have recently been upgraded to a high standard. Only problem was with new TV system that kept breaking down

Antonio H.
September 22, 2015
Superior quality
Convenient location; courteous and efficient staff; superior room quality
Great stay during the F1 weekend. I will cone back to this hotel and recommend to my friends.

士程 周.
September 22, 2015
Good location,Good service!

Koneswaran S.
Sri Lanka
September 22, 2015
Over priced rooms compare to near by hotels
Location is great as if you prefer to roam around within city
We didn't enjoy the stay except they offered the late checkout until 4pm for free. 1. We stayed in Premier Club Room, its small compare to other nearest hotels and dated and carpet require a good clean. 2. Premier club lounge breakfast was subset of main breakfast hall, you can find really good food outside, but if you prefer to avoid long queues and noise, this is best option for breakfast. 3. I rang room service and house keeping around 1AM and had to wait around 10-15 mins. ( including reception and concierge) If you prefer the hotel in the heart of the city, this is one of the option ( but you can find nice hotels near by below the price + more space)

Victor Q.
September 21, 2015
Comfortable & Convenient
Comfortable, convenient, nearby to everywhere
It was a very spacious and comfortable room