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2015
Excellent 8.1
Based on 12594 reviews

Agoda Verified Reviews

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Excellent



based on 12594 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

8.7 Frederick H.
Australia
August 25, 2015
Location, Location, Location
Location; good, comfortable rooms; nice staff (despite the rating above - see below)
We very much enjoyed the third time we have been at the Carlton (dating back about 10 years - stays in 2006 and 2010). The major disappointment was the check in process. We were early (checked in at about 11 am) and so had to wait for a room - no problem, we had anticipated this, and it was very very busy. When we went back at the time suggested (1 pm), our room was ready and we were happy. The problem was that we then spent 45 minutes waiting for our luggage to arrive. When we got tired of that, I went down, located it myself and brought it up. Reception had not informed the Bell Hops that we had our room allocation. The other little frustration was that, in its latest revamp, there is no obvious Concierge desk. The concierge is located as part of the whole reception area. Having said all that, the location is great and the hotel is really very good so we would be very happy to stay there again.

4.3 KRITSADA K.
Thailand
August 25, 2015
Very good location, easy to travel.
Location, Room, Service

9.3 Samuel T.
Malaysia
August 25, 2015
Great Location
Location, staff
Great hotel. It was not my first time there and standard was still the same. Great location and staff. Easy to get around

8 Ka W.
Hong Kong
August 25, 2015
Good location
Good location, nice service, clean room
Good location

9.3 Chow Q.
Malaysia
August 25, 2015
Exceptional Service
Service, room cleanliness, location
I was there for a friend's surprise birthday celebration. During check-in, I told the receptionist about the celebration and he said usually they will need at least 3 days notice to arrange something. However, even though it was last minute, the guy who attended to me did his best to get us a cake and even offered a complimentary late check-out for us. It was truly unexpected and amazing for him to go to this extend.

8 LIAN S.
Singapore
August 25, 2015
Decent hotel for overnight stay
Clean, value for money, quiet
A short overnight stay was alright. However, location isn't that great if you want to travel to town.

8 Chinda V.
Laos
August 24, 2015
Cleaness, Friendly staff and City center
Clean, Comfortable & Friendly Staffs

8 Chinda V.
Laos
August 24, 2015
Cleaness, Friendly staff and City center
Clean, Comfortable & Friendly Staffs

9.3 KA L.
Hong Kong
August 24, 2015
Warmest stay ever
Location, Facilities, Warm hearted service

9.3 supakan C.
Thailand
August 24, 2015
I love your hotel
Food room Location