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2015
Excellent 8.1
Based on 12737 reviews

Recent customer comments

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Excellent



based on 12737 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

Shobha R.
Singapore
July 27, 2015
couple staycation
location , cosy room

JIA N.
Singapore
July 27, 2015
good for business travellers
location, room and service
I was here for business trip for few days, hotel is accessible and convenient to shopping malls. Overall the stay is pleasant.

Elisabeth M.
United Kingdom
July 27, 2015
3.5/5
Location, facilities, cleanliness
5-star facilities and a great location but the staff let it down. I do not expect to be made to wait in a queue for 40 minutes just to check in and then another 10 minutes to check out, without an apology or acknowledgement for either. What made it worse was that there were at least 2 members of staff (not concierges) hanging around behind the receptionists who were doing nothing to help on both occasions. I ideally wanted a room-only deal but this was not offered by Agoda. I did however look forward to the buffet breakfast and was very disappointed. The restaurant was noisy and chaotic (not helped by large numbers of Mainland Chinese tourists) but it was the choice (and quality) of food on offer that was the biggest let down. There were none of the local Singaporean specialities such as roti canai that one would have expected. In a country famous for its food, this was without a doubt, the most underwhelming meal that I experienced. I basically expected more at this price point (HKD 1,700 per night). It was only marginally cheaper than the Swissotel Stamford but was a fair way off in terms of service.

Rosalini R.
Malaysia
July 27, 2015
A typical singaporean attitude
Location situated in marina bay, and opposite raffles city mall
We stayed in pan pacific for the first two days and the next two days here. The room was so small it was on the 18th floor, the layout was horrible especially the bathroom. Please check out the swimming pool and the faciities as well. Maybe dont bother because everytime u step in the lift u'll notice how wet it is dangerous for small kids. The staff are horrible and treat like you owe then money or like they were you toilet bows in the previous life.

MUN H.
Hong Kong
July 27, 2015
facilities not update. checkin procedure too long.
location
fair

Patrick Z.
Singapore
July 26, 2015
For business is convenient because near to MRT
Near to MRT
My room aircond was locked at 24.5 so I was too warm for the evening. I was not able to change the room temperature and was too late to call them because was past 10pm when I came back from work. But the next day after I called to complain it was resolved when I'm back from my work after 5pm. Great, I had a good night sleep after. Thanks.

Dararath S.
Australia
July 26, 2015
Great Hotel and Great location
1. The room was quite spacious and with the view of the city. The bathroom was nice and clean.

Eddie A.
Indonesia
July 26, 2015
Concierge phone services suck, checkout also
Location
Ok except during checkout

Mary P.
New Zealand
July 26, 2015
Good location
Location, Staff,
Good location, and helpful staff made our stay very pleasant. We arrived early and though unable to check into our room, we were club status and were offered breakfast in the lounge and although we didn't take up the offer it was much appreciated. We had a coffee and they looked after our luggage as we had a meeting to attend. by the time we returned our room was ready.

Pink M.
Indonesia
July 26, 2015
It's a high class hotel.
Comfort Room, polite staff, good location, very clean room.
Comfortable hotel and the perfect place to rest at the end of my holiday. I am really satisfied.