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2015
Excellent 8.1
Based on 12880 reviews

Recent customer comments

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Excellent



based on 12880 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4
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LIZ A.
Philippines
July 20, 2015
Relaxing, comfortable stay.
Clean, courteous and helpful staff, prompt service.

Jing M.
Singapore
July 20, 2015
Fantastic stay.
Good value for money,great location.nice stuff.
Always nice stay!

JULIA L.
Singapore
July 20, 2015
good deal
location, accessibility, customer service
check-in took 30 mins due to the holiday weekend period. pax elevators were very fast. room was spacious enough. location was excellent, just a stone throw from City Hall MRT station, and was accessible to all the shops or tourist attractions that you can imagine! buffet breakfast however was a bad experience. restaurant was packed, it was noisy and messy, the service and food tasted sub-par and it was not an enjoyable start to my morning for sure.

KIley S.
United States
July 19, 2015
Great hotel in a great location
Location, staff performance, location
Stayed here based on the location. Very easy access to downtown and some of the major sights. It's a little pricey, but not too bad by Singapore standards. The staff was very helpful, and the room was nice.

Mindy T.
Singapore
July 19, 2015
Excellent food
Food, location, size of rooms
Excellent food from the buffet breakfast to the room service. It was our anniversary and we were upgraded to a bigger room. We stayed in the new wing and it was nice.

Isaac L.
Singapore
July 19, 2015
Carlton Hotel
Convenient and accessible
Booked the hotel for staycation under weekend sales in Agoda. Didn't realized that the breakfast only covered for 1 person instead of 2 persons, as didn't expecting this is coming from 5 star hotel, thus have to forgo the breakfast. The room is pretty small for a 5 star hotel but it has nice view. 12pm is the normal checkout timing, which we deemed as "peak" timing for the hotel, but only 4 out 7/8 counters are opened. Waited about 20-30 min to do my checkout. Could be alot more efficient and faster for the processing.

Isaac L.
Singapore
July 19, 2015
Carlton Hotel
1)

Wong Y.
Hong Kong
July 19, 2015
an overrated hotel
location, new
We reserved this hotel as it looks new and chic and the good location, near city hall MRT. We stayed for 3 nights. After check-in, we found there were some hairs still left in the basin and shower area. The next morning, we were woken up by the loud drilling noise in above floor and obviously they were carrying out some work over there. The last night, we found that the shampoo and shower gel were not replenished and called many times before someone pick up the call. We checked out around noon and before each staff on the counter a long queue was lined up. We queue one of the line, when it is our turn, the staff told up to queue another line as this line is not for check-out. We were disappointed as non of any sign or instructions directed us where to go. And by the way, the swimming pool is so small as a 5-star hotel standard.

Dawn A.
Singapore
July 19, 2015
Birthday staycation at Carlton hotel
Spacious, clean, great location
Amazing. Carlton hotel had a very pretty and minimal interior. Clean and comfortable, stay there was very satisfying!

Nik Y.
Malaysia
July 19, 2015
Hotel Carlton
Nothing