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Recent customer comments

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All reviews (12467)

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based on 12467 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.3 Try A.
September 02, 2015
Perfect for the money
Clean comfortable n luxurious

8 Muhammad Y.
December 23, 2015
Great location hotel
Location, the bar and room service food
Great place to stay if you're travelling with your partner for the first time to Singapore. The hotel is located near MRT stations and Singapore landmarks that you can go for sightseeing. The room service menu did not disappoint.

8 Ivan L.
February 15, 2015
Staff at the front desk unfamiliar with procedures
Food, neat rooms, location.
Check in was smooth. Check out was chaotic. Staff were unfamiliar with hotel procedures which resulted in me waiting for staff to check and check and check for almost 20mins before i get an answer to my queried.

7.7 Hsu C.
February 18, 2015
Carlton Hotel
The location of hotel is good

10 Rubens K.
February 14, 2015
Location and quality for a lesser price
Room quality, Inclusive service bundle, Location
In a city where everything is expensive, Carlton was somewhat less expensive than it's neighbouring hotels while still providing the comfort of being near the conference venue. Room facilities was great, bundled services like nightly buffet of cocktails also great; they come adding the Premier Club to the reserve, which although costs more is totally worthy it.

9 Hon W.
February 16, 2015
Great refurbishment, great location
Location, Cleanliness, Comfort
Can't be better. Very nice refurbished rooms and the location is unbeatable.

7.7 Yehoshua R.
February 16, 2015
Service and renovated rooms are not up to standard
I often stay in the hotel. This time I was disappointed - some of the rooms were renovated in very low standards, meaning a lot of technical issues. The service was bad - while staying at the pool we called and asked for water which arrived an hour later. The cafe in the lobby serves very good coffee and pastries but is serviced by one employee which means long waiting hours.

6 Ruharn N.
February 13, 2015
very noisy and service
very noisy first 2 days at about 9-10 pm without information from hotel. housekeeping service, just ask for water is very difficult to get and just give only one!!!!!, towels quite old !!!

6 Khamphout S.
August 17, 2015
Rooms was not arrange
Location is great, Lobby is fine and Internet connection is fast
Well we've booked for 2 rooms separated with 1 Single Bed and 1 double bed but when we're checking in the hotel staff arrange 2 single bed rooms for us we've requested to double bed but seem they're not help until midnight we call again then only they add an extra bed but our booking is twin bed...

7.3 Nurul R.
February 12, 2015
smooth check-in, fast, spacious
Very cosy n comfy place to stay in.