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2015
Excellent 8.1
Based on 12578 reviews

Recent customer comments

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Excellent



based on 12578 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

6.3 Maria I.
Philippines
December 31, 2014
No right to call themselves 5-star, not even 4-sta
- Location: 5-10 minutes walk to City Hall MRT (2 stops from Orchard Road), Raffles Shopping Center, Bugis, Marina Bay, Funan Mall

10 Farhad N.
United States
December 31, 2014
Every thing was just perfect, from A to Z
Service, food, location.

8.3 WEE S.
Singapore
December 30, 2014
comfortable and convenient
comfortable, convenient, spacious
Overall it was a good experience however the reception staffs were not flexible with one of our requests and was resolved by other department. The hair dryer was not very user friendly, kind of faulty.

8.7 Shairi Y.
Malaysia
December 30, 2014
Nice htel for city travelers
Love the bed, bathroom and location
We were staying over the Christmas and we love the room. Not to mention the staffs were friendly and attentive. I would recommend my friends to stay here.

5 Sherry L.
Singapore
December 30, 2014
Overrated, not that fantastic for a 5 star hotel
convenient location, comfortable bed, huge bedroom
I was given a room with lousy view and low floor despite calling them ahead to ask for a high floor. Regardless of that, me and my fiancé loves the bed and the huge bathtub. Wifi in the room was not very stable and weak. At night, we need to call and ask 2 times before the bottle opener arrive. Upon arrival, we were shocked that they do not allow the bottle opener to be left with us and can only help to open the bottle on the spot and they need to collect it back immedicately. If the bottle opener is very expensive I can understand, from what I can see, it is just a cheap off the shelf bottle opener. What happens if I have a lot of other bottles to open and I need to keep calling them to bring the opener? Another disappointment will be their breakfast, I was surprised to find less then 10 persons having breakfast at 7.30~8am. Until I start my breakfast then I realize that no wonder it is not crowded, the food is beyond awful. Tasteless, not fresh, limited variations, unpleasant presentation, never would I go back for their breakfast again.

8.3 Chaw G.
Malaysia
December 30, 2014
Good hotel at town
Great location, Chinese restaurant serves nice food and overall good service

8.3 Hong L.
Singapore
December 30, 2014
good location of hotel
polite staff, good location, wide variety of buffet breakfast
It is great. Staff were polite and helpful. Room is generally clean. Shopping malls and mrt station nearby.

7.3 Jerome J.
Singapore
December 29, 2014
Carlton
Location
Good

7.7 HASRON R.
Singapore
December 29, 2014
Comfortable and nice place
Food, location and bar
Nice.

7 WEI K.
Singapore
December 29, 2014
CARLTON
LOCATION, NEW
GOOD