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2015
Excellent 8.1
Based on 12572 reviews

Agoda Verified Reviews

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Excellent



based on 12572 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

9.7 Ooi T.
Singapore
December 28, 2015
good
location, cleanienss, staff friendly

9.3 HEAH J.
Singapore
December 28, 2015
The most worth 5 star hotel
the location, the price, the room

8.3 Louis W.
Singapore
December 28, 2015
good location
cleaniness, location and cosy.

8 Anson W.
Hong Kong
December 28, 2015
Great location and comfy bed
Location, the bed, service
Pick this hotel if you are sick of spending most of your time on transportation. This hotel is located in the area that is surrounded by shopping malls and tourists spots. Within walking distance, you can have access to the Quay,Marina Bay and Orchard Road. The hotel room is very tidy and clean. Staffs are friendly. Overall it's a quite decent place to stay in Singapore.

6 Lee W.
Malaysia
December 28, 2015
Normal experience
Location
Normal

7.7 Jonathan C.
Philippines
December 28, 2015
Awesome experience
Staff, location and rooms

9 Adrian L.
Hong Kong
December 28, 2015
Experience with carlton
Room is comfortable, bathroom amenities are appropriate and washroom is spacious
The hotel is worth a 5 star . The only bad experience is the breakfast buffet which wife and I suffered diarrhoea after consuming the breakfast . We suspect the fruits were not hygienic. Also too many people having breakfast at the same time!

8.3 Liow G.
Singapore
December 28, 2015
Good
Big, clean room and good location
Good but slow check in.

8 GARY L.
Malaysia
December 28, 2015
HOTEL FOR BUSINESS AND LEISURE
CLEAN, VALUE FOR MONEY AND CONVENIENCE
Everything is fine but the only thing I'm not satisfied is Concierge (when i ask for help) and Reception staff (checking out) are not so friendly, as a 5 stars rated hotel.

8.7 Kanyarat N.
Australia
December 28, 2015
Lovely and comfortable stay
Comfort, location and cleanliness
We stayed at this hotel for our 3d2n stay. Very convenient location and all our requests were honored which we really appreciated it. The room size is comfortable even for a family with one child and the bed was very comfortable. However, the line for checking in and out was very long but we noticed that the friendly staffs tried their best to make their guests feel welcome. The only negative experience that we had was when our friend left something for us at the concierge counter and we contacted a staff to pick it up. Jordan was the person who helped us with this but he doesn't seem to be interested in helping us. He kept looking elsewhere while searching through his paper work and even swear lightly as he accidentally teared his paper work which we find this very inappropriate. Overall, it was a lovely & comfortable stay and we would definitely recommend this hotel.