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Excellent 8.1
Based on 12594 reviews

Recent customer comments

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based on 12594 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

Xinyi T.
December 14, 2015
Good location
Good location, clean, comfortable

Saif M.
December 14, 2015
Nice hotel
Clean, friendly staff, and good location.
It was very good. However they need to provide the washrooms with water spray.

Joel G.
United States
December 14, 2015
Slightly disappointed
Lobby, reception staff, room
It was very good except for trying to set up a wakeup call. It was 11:30 PM and I dialed "wake up call" several times and NO ONE ANSWERED THE PHONE. I ALSO GIALRD "CONCIERGE" AND NO ONE ANSWERED. Finally I went down to the lobby and at that time the entire reception staff was walking through a door to the reception counter. Other than that experience the staff was very helpfull and attentive during our stay.

wee C.
December 13, 2015
Convenient to mrt station
Location,near mrt , clean
Pleasant, comfort room with king size bed .

thomas E.
December 13, 2015
Business trip
Location, access to restaurants across the road and raffles long bar plus
The Carlton has in recent times been renovated in the old section and is comparable to the premiers suites. That said I do feel the restaurants do need improvement to bring up what the standard one would expect for a four or five star hotel. The place lacks a little something but all in all it is a nice hotel

Daniel T.
December 13, 2015
New rooms a disappointment
Price, location, cleanliness
We normally stay at the premier wing every year but I was curious to see how the refurbished standard rooms would be like. Overall, the finish was to a high spec and nicely finished. Nice clean lines and well-chosen furnishing. Everything was clean, modern and spacious. The USB charging outlets are a nice touch (although we weren't sure how to turn them on.) However, I was disappointed by some of the design choices. First, the decision to go with an open-concept wardrobe. Yes, it may make the space look larger, but the room becomes less classy when you can see clothes and clutter hanging in the open. Second, and far worse is my opinion, was the decision to have an open-concept bathroom. Yes, there are doors to the toilet and shower, but there is no longer a wall to the bathroom. It's not very nice at all if you're sharing the room with someone as your bathroom activities are now poorly insulated and clearly audible. (Yes, open concept is a big no-no to me.) Third, the room no longer has a bathtub, which is sad. When I stayed in the old standard room a few years ago, the bathtub was a source of delight, especially at that price point. Taking it away isn't completely terribly, but the remaining shower is HORRIBLE. The water pressure is abysmal, way too low for function. Fourth and finally, the decision to remove bedside lamps and replace them with reading spotlights on the ceiling. These are WAY TOO HARSH for reading, especially reading just before sleep. RIDICULOUS. While it may seem I have a lot of gripes about the room, at the end of the day, at the price and central city location, this room is still value for money. Unfortunately, after the renovations, the room is not a sure bet as it was before and I'll be considering other options in the area in future.

Jeremy L.
December 13, 2015
Great location and well refurbished room
Location, room and dining options

Lee F.
December 13, 2015
Good staying with my children. Quiet & piece.
Clean, new, spaces.
Very spaces room as Singapore hotel, New & clean. Nice & comfort stay.

Justine N.
United States
December 13, 2015
Excellent service
Room, location and service

Troy C.
December 13, 2015
Never had any dramas. Would stay there again!
The location the architecture inside and also the bathrooms
It was very relaxing and pleasant and enjoyed staying in the rooms relaxing and I love you having a few beers watching the rain fall outside