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Excellent 8.1
Based on 12873 reviews

Recent customer comments

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based on 12873 reviews
  • Cleanliness 8.3
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 7.7
  • Food/Dining 7.4

Hong Kong
December 28, 2015
Excellent location
Good location

December 28, 2015
Good but could be better if to be rated as 5 star
Location, bed, check-in for premium club
First, we stayed in a premium club room so we got a different check-in counter which we avoided the long q at the main lobby check-in counter. I guessed due to the Christmas holiday. Ithe would be much better if hotel could arrange a special assistance counter for those who are actually heading to this special check-in counter at the lobby so we guests do not need to ask around and found the staffs not really professional enough to welcome us to the check-in at the premium lounge. Food is very limited for a 5-star hotel. But replenishment is done quite fast. Hope to have welcome drink on the next visit as this would be what usually 5 star hotel provides?

Marie E.
December 27, 2015
Carlton Hotel Review
Location. Customer Service. Quality.
Beau and I are spending our first Christmas together so we decided to have a staycation at Carlton. I booked a Deluxe Room with free Wi-fi and buffet breakfast but the concierge upgraded our room to Studio! Yay! The room was big and cozy but the best part was the huge bath tub. The bed is also clean and comfortable. Room service was fast and efficient and the buffet breakfast was wonderful. Great service and amazing stay at Carlton Hotel!

December 27, 2015
Relax Stay
Clean, comfortable and good location!
Fantastic stay and really comfortable stay. Unexpected that free upgrade room and thankful for this special gift!

Marius K.
December 27, 2015
fantastic lobby decoration (Christmas)
good equipments, location, cleanliness.
very comfortable.

Danny G.
December 27, 2015
Worth the money
The staff are very helpful, great location and quite big room with free wifi

Budiharto H.
December 27, 2015
4Days and 3nights in Carlton Hotel was very nice
Clean, good location, good performance staff
It is nice to our travelling in Singapore by staying at Carlton Hotel, Bras Basah - Singapore because the hotel is very clean, good location and the hotel' s staff was very good performance. Actually for staying 4 days and 3 nights in Carlton Hotel was very nice and we all my family were very happy at there. Thank you Carlton hotel..

Jolean T.
December 27, 2015
Great Location
Location, cleanliness, value for money

Peng N.
December 27, 2015
Good location
Location, View , gym
Pleasant experience. The gym was well-equipt

Daynard G.
December 27, 2015
Very nice stay, good location, helpful staff
Location, spacious room, nice staff
Very good