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2015
Excellent 8.1
Based on 12867 reviews

Recent customer comments

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Excellent



based on 12867 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

Sher H. from Malaysia
Families with young children
Stayed 2 nights in December 2015
Location , comfortable, good service
Allow for early check in & late check out. Provide baby cot without extra charges. Comfortable bed
Pleasant stay. Will stay with them during next visit .
Reviewed December 25, 2015

Jane S. from United Kingdom
Families with young children
Stayed 4 nights in December 2015
Always stay here
Location, cleanliness, staff
We always stay at th Carlton when we come to Singapore. Great location - near MRT stations, bus connections, shopping malls and plenty of dining options.
Reviewed December 25, 2015

Pei T. from Malaysia
Groups
Stayed one night in December 2015
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Reviewed December 25, 2015

Man L. from Singapore
Families with young children
Stayed 2 nights in December 2015
Disappointed
location, food and room
check in time 2pm, i started queuing for check in at 230pm. i had to stand and queue for a long 45 mins and only reached my room 1326 at about 315pm, then i realise the room was a wrong one. it is supposed to be executive with bath tub but recept gave me a deluxe one. i called recept again to ask what happened and only managed to speak to the lady who checked me in at about 340pm, they said they will check and call me back how long the room swap will be but there was no call until 345pm which i had to bring my mother and child down. i spoke to the recept guy and he was not helpful enough in telling me how fast can the room be. i was expecting an upgrade and all he said was half hr cannot complete cleaning the exec room and i was like.. so What time then? he said they need 35min, well, so i went up to 1326 an waited from 345 till 430pm. wasted 2 hrs of my precious time and program and i had to go down again at 435pm to ask what is happening now. and luckily the guy who now spoke to me managed to get a room, in fact i think the room was long avail but no 1 took the initiative and follow up to call us. then i asked if we can extend check out time, he said can only check out 2hrs later, really, i hope that we were able to upgrade that 1737 with the bad service from everyone on the phone to the receptionists. i can only see that the porter and houseman were more helpful. in fact initially when i put dnd, i removed it and 2nd day there was no cleanup for the x hours we were out until i called when i came back in d evening. disappointing internal processes.
Reviewed December 24, 2015

Keith N. from Australia
Couples
Stayed one night in December 2015
Singapore stopover
We were given an early book in. The room was upgraded. The staff were very helpful
Very good, unfortunately we couldn't enjoy the hotel as much as we could have due to jet lag.
Reviewed December 24, 2015

Jerry N. from Singapore
Families with older children
Stayed 2 nights in December 2015
Value for money
Location, clean rooms, and friendly staff
Very good. Have been back many times. Great value for money. Very close to city hall mrt station
Reviewed December 24, 2015

Muhammad Y. from Singapore
Couples
Stayed one night in February 2015
Great location hotel
Location, the bar and room service food
Great place to stay if you're travelling with your partner for the first time to Singapore. The hotel is located near MRT stations and Singapore landmarks that you can go for sightseeing. The room service menu did not disappoint.
Reviewed December 23, 2015

LIM H. from Malaysia
Business travelers
Stayed one night in December 2015
business and leisure travel
location , room and near MRT
VERY GOOD but short stayed . great location
Reviewed December 23, 2015

Ryan T. from Indonesia
Couples
Stayed 3 nights in December 2015
Perfect weekend getaway
location, restaurant and good transportation
Excellent. Carlton is a very nice hotel worthy of its 5 stars status. We love the dim sum at the restaurant, we love the location of the hotel, how convenient it is to go around, and when we are meeting friends, all of them suggest places within walking distance from the hotel.
Reviewed December 23, 2015

Isnainy I. from Malaysia
Couples
Stayed 2 nights in December 2015
Perfect spot
Location, staff, service
Everything is great!
Reviewed December 23, 2015