arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 12600 reviews

Agoda Verified Reviews

Filter by traveler type

based on 12600 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

kelvin L.
Hong Kong
June 28, 2016
Good location, gym and pool. Staffs are friendly and helpful
As above

Varsha R.
June 28, 2016
Poor Standards
I have stayed at the Carlton Hotel a couple of times and the last time I stayed for 2 nights, the standards of service has dropped. Concierge was very disappointing when it came to welcoming us. Did not inform us of their latest promotions. Room service was really poor and unnecessary explanations of being busy when we did not comment on anything. I would not stay here again.

kai-jen H.
June 28, 2016
good experience!

Abdul Y.
June 28, 2016
Its a first class hotel.
Good location, helpfull and pleasant staff

Keith M.
June 27, 2016
Happy Stay.
Rooms are provided with Smartphone to use and includes free International calls to landlines very happy with our stay and upgraded to Studio Room.

Miu K.
Hong Kong
June 27, 2016
Overall is good. But still need some improvement.
This is my second time to stay in Carlton. The location is really good, the room is clean and all the staff are nice. However, maybe this time I chose twins bed room and lived in the new building, the room is relatively smaller. And the bath room and toilet is kind of open in the room, there is no an independent door to separate the bath room and toilet from the bedroom. Then the problem is we can smell the stink as the air is not ventilated enough. The second problem is the breakfast. I found some food is not fresh, for example, the cereals and the dry fruit that used to mix with the milk. The third problem is the socket. There are two USB sockets and two plug sockets in between the two beds. But the USB sockets are totally useless.

June 27, 2016
Very gd location
Location is gd. Near to most shopping hot spots.

Ed O.
United States
June 27, 2016
This hotel is in a great location. I had a club room with access to the lounge. Great breakfast.

Champ W.
June 27, 2016
Good Location
Great location and friendly

Ravid S.
June 27, 2016
Like this hotel