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2015
Very good 7.8
Based on 3363 reviews

Recent customer comments

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Very good



based on 3363 reviews
  • Cleanliness 7.9
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.5
  • Food/Dining 7.3
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Joo F.
Singapore
August 30, 2015
Bad experience
Nice lobby, clean place and great location
First, we were asked to wait as we booked the hotel last minute. The staffs wanted to wait for confirmation from agoda despite having me showing them my confirmation email. Was later asked to pay $300 deposit because the confirmation wasn't in. And later have to forward my email to them despite showing them the email. The checkin process was greatly delayed. Secondly, the room was clean and tidy but we weren't given toothbrushes for our room! When we called the housekeeping, we were told that there isn't any more stock!!!! We have to wait for 7am the next day in order for us to get it. Lastly, we don't feel welcome at all in the hotel. No one to greet us, no one to assist us unless we call via our room phone. Even when we call, we have to wait a long time before someone actually answers the call. Overall it was a bad experience. Was expecting better services from a four star hotel.

Mark W.
Malaysia
August 29, 2015
Average. Nothing much.
Average, average, average.
Good. Pleasant. Average stay.

Kazuhiko Y.
Japan
August 29, 2015
Classic hotel
Location, big lobby, spacious room size
It was just OK but nothing special. I Stay at the premium level but it was pretty mediocre. It took 5 minutes before hot water comes out in the shower. It must be within 30 seconds, what a waste of resources in Singapore! The breakfast spread was also mediocre although it was supposed to be Premium. Morning newspaper wasn't delivered and there was no turn down service. It Was just OK, nothing more...

rosfatin R.
Singapore
August 25, 2015
Cosy place
Balcony bed n the aircon

Al S.
Malaysia
August 24, 2015
Staff very RUDE
Convenience/location the name of "concorde" unfortunately
So so only. First imprestion very disappointed with yr reservation staff name "Caren" very rude.

Kulthida P.
Thailand
August 23, 2015
Great Location and Valuable
Location , Facilities & staff
I stayed there 3 nights for my bussines trip everything perfect just walking distance to shopping mall , taxi is easy to find just front of hotel , staff is so friendly & helpful. I would come back here for sure

Andrew T.
Malaysia
August 23, 2015
Reception service may improve as well
Cleaning, room size, location
I had wait for the check-in more than 4 hours from 2pm - 6pm, the reception still ask me to wait and sorry for delay!! Seriously, who going to pay me that 4 hours spend for waiting the room!! I never stay the hotel like this ! Really need improve on reception area ! You may let customer know how long to wait or serve them to waiting area serve tea or coffee! Not just wait ! Finally I go shopping n back after 10pm, if not I don't know how long to wait !

wilson S.
Indonesia
August 22, 2015
More than good hotel
Room comfort, good breakfast,

Raymond T.
Malaysia
August 21, 2015
Good location but in need of a facelift
Great location on Orchard Road
Ideal location for a short stay in Singapore. Parking was a little tricky as the parking system uses an old system that is not compatible with the new Autopass cards issued to foreign registered vehicles. Eventually, we managed to get a carpark at the front of the hotel. The hotel is perfectly situated on Orchard Road and is a short walk away from all the shopping and eating action that Singapore is famous for. However, it does feel old and in need of a renovation. Rooms and linen are clean but the toilet is showing its age and the shower in the bath tub is not recommended for senior citizens. Shower is also not controllable and you are either faced with extreme water pressure or insufficient water flow. A/C can only be adjusted for fan speed and not temperature. Definitely not a four-star hotel standard. But overall, nothing else to complain. Its a decent enough hotel and location is just perfect.

Oranee R.
Thailand
August 20, 2015
Good location
good location, convenient, comfort
good lacation