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2015
Very good 7.8
Based on 3310 reviews

Recent customer comments

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Very good



based on 3310 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.3

YOEANNIE A.
Indonesia
June 30, 2015
Memorable hotel
Location, Clean, Hospitality
Memorable

Susana S.
Philippines
June 30, 2015
good location
location, comfort, cleanliness
relaxing stay

Kiah C.
Singapore
June 30, 2015
Bedsheets and towels not properly cleaned.
Free upgrade
On checking in, we realised that the facade of the hotel was very much old and not furnished. I'd thought that they had re-furbished the previously known as hotel - Meridian. A good thing is that we were upgraded from the deluxe room to the executive room without request. However, there was a whinny crying kid who's mum was checking in as well and it annoys me as my baby was sleeping. The parents nor the staff was not doing anything to quieten the kid down. After dinner out at plaza singapura which was at a distance away, we returned to the hotel and decided to rest since baby was already tired. On the 2nd day morning, it was to our horror that we realised that our baby had rashes over his whole body. We did not check the cleanliness of the hotel's bedsheets and towel beforehand. It was likely that the hotel did not have their items cleaned properly. (The possibility was confirmed after we brought the baby to the doctor the very next day.) We packed and checked out at 11am though requested for late checkout. The next horror came when we request for the car park complimentary ticket. We accept that it's our fault that we did not check in advance and resulted in the need for payment of overnight car park fees due to the fact that the Hotel car park is different from the Shopping Mall car park. I believed that I'm not the first nor will it be the last customer who will meet this problem and hence the hotel staff should have checked if we do have a car during check in since we're singaporeans. In all, I feel that the hotel is totally not worth the money and poor in their quality and service. It definitely needs a lot more improvement. My family did stayed in other hotels and there's nothing wrong with my baby. I have taken quite a fair bit of photos of the rashes all over my baby's body which is bad as he scratch and eventually the skin broke and bleed!! Imagine would you want that to happen to your baby. I would certainly not want that as a parent.

Muneer E.
Kuwait
June 30, 2015
Frozen Memory
Price, comfort and convenience of stay
It had brought back bitter and sweet memories. Although, I was expecting the Airconderion had improved. My room "857" had weak cooling and had dirty windows that prevented the beautiful view.

STANLEY C.
Singapore
June 30, 2015
Fantastic location at a reasonable price!
location, comfortable bed, clean room
The hotel was reasonably priced and the location was perfect. Rooms were big and clean and the bed provided a very comfortable sleep! Surprising for this hotel brand. Will definitely stay here again.

Wee M.
Singapore
June 29, 2015
Good location
location, privacy, right smacked in town
I love how you can find affordable accommodation right in the heart of the city.

Yen T.
Malaysia
June 29, 2015
Clean and nice hotel
Friendly staff, clean room and nice environment
It was nice stay at this hotel, the food is quite nice and up to standard.

Geoffrey T.
United Kingdom
June 29, 2015
A stay at Concorde
Location on Orchard Road
It was only a 2 day trip. We visited the Zoo with our baby and shopped at Paragon Mall where there were plenty of kids shops.

Liew Y.
Malaysia
June 27, 2015
Nice stay
Friendly and professional staff, strategic location, clean room

Diem V.
United States
June 27, 2015
Fair
Staff
Okay