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Excellent 8.4
Based on 2642 reviews

Recent customer comments

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Excellent



based on 2642 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 7.4
  • Food/Dining 7.6

Pei C.
Singapore
January 03, 2015
enjoyed my stay in the king suite
location, service, layout of room
Stayed at a King Suite for one night. Service was thoughtful; reception desk called to follow up with our requests to ensure that service has been provided. Service staff was also accommodating with our request for a late check out. Little gestures like complimentary fruits and chocolates on arrival were much appreciated. Location was excellent, with many food options at the airport. the room layout is nice, a sizeable room with a separate area for dining and working, plus a nice spot along the window to watch the planes. bathroom was big and spacious, with good water pressure. wish that the bed is a bit more fluffy but all in all, i would recommend this hotel.

Shaun B.
South Africa
January 03, 2015
Saty at the Airport
Loacation, Food and room comfort
Pleasent

CHIAO C.
Singapore
January 02, 2015
Nice and big comfortable suite
Nice big suite, nice pool, can see lots of planes
Nice and big suite, hotel is nice enough to let us check out at 4pm as we got our room at 4pm.

Chas D.
United States
January 02, 2015
Excellent Hotel!
Staff, Quality, Close to Airport
I was in Singapore for one night. I went to drop my bag at the hotel very early in the morning and they said my room was really. Completely surprised me. The rooms are spacious and very comfortable. The fact that this hotel is attached to the airport is an excellent bonus. MRT service the the rest of the city is just a short walk away. Excellent overall!

Alvin N.
Singapore
January 02, 2015
The room is big & comfort
The room is big, clean & covenient
As I have very early flight to catch, it is very convenient as the hotel is connect to the departure hall by taking the skytrain

Ida L.
Singapore
January 01, 2015
Good stay
Location, comfortable, good service
Excellent. Late check-out request till 2 pm given for free if sign up as member for free.

Ravindra R.
Australia
January 01, 2015
Perfect for a short stay
location, ambiance, food

Carol D.
Australia
December 31, 2014
Excellent service and a great stay.
Room cleanliness, Good service, good breakfast
Very good stay.

Addison R.
United States
December 31, 2014
Airport
Location, nice room, friendly staff

Kristine E.
Philippines
December 30, 2014
Disappointed. No runway view for us
The Filipino staff, the cleanliness and the bathroom
We would normally pick a hotel within Singapore for staycation on holidays. We prepaid a room with club access figuring we'll be given priority to get a room with the runway view as advertised on the site, as this was the reason why we chose this hotel. My husband and child was pretty keen on having the runway view. We arrived to check in at 1:30pm. We were so disappointed when the receptionist told me there were no more runway views as they are fully booked. How can that be... I asked, noting that we were the only ones checking in. If they're really fully booked, how come there's no one at the counter but us? Then she said there's one room available but it has 2 single beds instead of 1 king. I said it's fine as long as we get a runway view. After all that's the reason why we chose the hotel. After few minutes she told me there's no room with runway view. Wow. Really... How can that be when she just confirmed there is... We didn't have a choice so we just got the room she gave. We were so disappointed. My husband actually wanted to just cancel the booking and leave. Around 5pm at or floor we can still see people checking in at one of those rooms with the so called runway view!! I wonder how they reserved the room for those people when we checked in first!! I though it's on a first come first served basis... I wonder what was wrong. The club room is not worth it. The guy who was there when we came in was a snob, he made me feel like an intruder. Food is not even nice.