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Excellent 8.7
Based on 2410 reviews

Recent customer comments

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based on 2410 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

South Korea
April 22, 2016
Good location!

South Korea
April 22, 2016
Great Breakfast & Great Room condition

Sungki K.
South Korea
April 21, 2016
Business trip with family
Great time, Great Hotel, Greate service Thanks Fairmont

April 20, 2016
Near to shopping center and some park

nabilah N.
April 20, 2016
Best staycation
I decided to celebrate my husband birthday celebration stacation. We had a 50% off buffet at asian market cafe. Staff was very friendly and overall will definate stay there again

Edwin Y.
April 18, 2016
Air condition for the newly renovated rooms
The air conditioning system in the newly renovated room on the north tower was below standards. The two nights that I have set it to its lowest temperature does not get to the temperature that we wanted. We had set the air condition at 20 Celsius but it will reach a minimum of 23 Celsius only and the room felt more like it was 25-27 Celsius even when the control panel says 23 Celsius. We asked for a technician to fix the air condition but he said that the ac in the new rooms is not strong enough for the size of the rooms and they can't do anything about it. We were disappointed and it had brought down the expectations of the hotel for us.

Theresa J.
April 11, 2016
Helpful n efficient staff
Hotel is nice with smiling, helpful staff. Room is spacious n clean. Love the orchids at the Lobby, so beautiful.

Zhenfang L.
April 10, 2016
Good location, nice service
Stay 3 nights for business travel. Convenient location, easy metro from city hall. Bay view room, value for fantastic view. A bit expensive but high value.

April 10, 2016
wonderful experience
Very helpful staff. One of best stays ever.

Ann F.
United Kingdom
April 10, 2016
Jewel I Singapore
Great location, great facilities and overall great room size and decor