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Excellent 8.7
Based on 2405 reviews

Recent customer comments

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based on 2405 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

Rusman H.
May 05, 2015
A very worthy of money and good location of hotel
1) Location is at Cityhall MRT interchange 2) Adjacent with Mall 3)Friendly staff
Everything is a very memorable stay, friendly staff, nice bedroom and very strategic location

Daniel C.
May 04, 2015
old and out dated
comfortable bed
had better

Anita C.
May 03, 2015
Fairmont is always our first choice hotel
strategic location, big room, convenient

Eva L.
United States
May 02, 2015
Clean, Excellent Service
Clean and very organize, very comfortable bed, egyptian towels, excellent customer service!
It was a very quick check in even though we arrive early at the hotel. Front desk personnel were all very pleasant and very accommodating. We were also given access to the hospitality lounge before our midnight flight. Supreme service!

Simon G.
United Kingdom
May 01, 2015
Never Again
Broken bathroom, horrible lobby, poor hygiene.

May 01, 2015
location, staff, and room are perfect.

Kar S.
April 30, 2015
Great Location
City Hall MRT just below hotel. Shopping mall connected to hotel. Plenty of dining options within walking distance.
Generally good. Rooms at North Tower are newer and renovated. However, I could hear some minor construction noise from nearby building site from the room (facing Raffles Hotel / Suntec Convention) during daytime.Other than that, very convenient hotel for business travellers.

Christina L.
United States
April 25, 2015
great location
business feel, great steam and sauna, located above shopping and mrt

Ching C.
Hong Kong
April 25, 2015
Excellent quality
very nice hotel with professional staff. Room was clean and comfortable. Walking distance to quite a few places around.
Excellent stay, very comfortable stay. Directly connected to the mall if you need anything.

David B.
United States
April 23, 2015
Great stay
location, condition, service
We only had time for a brief travel stop in Singapore. We were high maintenance guests and the staff was completely helpful for all of our needs. Recommend the hotel without qualification.