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Good 6.8
Based on 5094 reviews

Recent customer comments

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based on 5094 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.7
  • Location 6.9
  • Room Comfort/Standard 7.0
  • Service 6.9
  • Value for Money 7.5
  • Food/Dining 5.7

James T.
December 23, 2015
ok for over night
Places to eat around MTR
Ok for over night. Small room. Slow internet.

Koh B.
December 22, 2015
Good Service
Good Service, Good Location & Cleanliness
Very good

Kamini N.
December 21, 2015
Pleasant stay
Good customer service, near mrt station and decent room for group
It was s pleasant stay and no complains.

Jonathan L.
December 21, 2015
Great value. Too far from mrt
Staff were wonderful. Singapore is expensive so this hotel was good value but too far from mrt

Charles G.
United States
December 19, 2015

kerstin P.
December 15, 2015
Customer service is very goos!
We are satisfied guests!

Aurelio E.
December 13, 2015
Affordable . The best place to stay
Value for money, staff are accomodating and my bed is always made every time i wanted to rest after the whole day tour around singapore.
It was my 3rd time to stay in FRAGRANCE EMERALD its the best value for your money and next time i will book my stay again in Singapore ill choose FRAGRANCE EMERALD. Why spend for an expensive hotel if you are out the wholeday and all you need is a place to stay at night like comfortable bed, soft pillows, hot shower and a clean towel thats it you are ready for the tour again the following morning.

Gary L.
December 09, 2015
A Room without a Fridge
The Front Desk Staff, The Hot Water in the Shower, The Air Conditioning
We were booked into a Standard room. The space between the end of the bed and the wall bench was just big enough to stand up your suitcase. We upgraded to a bigger room that was suitable for wheel chair access. My wife, who works in the housekeeping department for an international hotel chain, thought the rooms could have been tidier. We wished the room had a refrigerator. We really missed not being able to store some cold drinks and food etc as the hotel didn't have a restaurant. The MRT wasn't too far away for someone able to walk and the bus stop was nearby. The staff at Reception were terrific. They were always friendly, acted professionally and were very helpful. We would possibly stay there again if the room had a refrigerator.

Oana P.
December 05, 2015
Value for money, pretty decent hotel
Location, room amenities, staff
Decent hotel, clean and spacious room, very friendly and helpful staff

Oana P.
December 05, 2015
Friendly staff, good conditions, value for money
Friendly staff, good conditions, value for money
Coming from a Hotel 81, this was a huge improvement, for the same money. The staff were very friendly and helpful, and the room was spacious, clean and well equipped. The hotel is very close to restaurants and a grocery store,and public transport is very easy to find. Will stay here again.