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Good 6.8
Based on 5093 reviews

Recent customer comments

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based on 5093 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.7
  • Location 6.9
  • Room Comfort/Standard 7.0
  • Service 6.9
  • Value for Money 7.5
  • Food/Dining 5.7

September 04, 2014
overnight staycation
budget hotel

Seth T.
September 03, 2014
Look Elsewhere
Close to the Kallang MRT Station.
This hotel is located in the red light district of Singapore and is best to look elsewhere (another district, out of Geylang)if you are in search of a pleasant stay. You don't get any good Singaporean food nearby, as most of the eateries/restaurants are operated by mainland Chinese and all seems to be packed with of course, mainland Chinese enjoying their steamboat, chop suey etc. The rooms we got on the third floor were really small. TV wasn't working properly and we get only four channels. Toilet was appalling as obvious stains were everywhere and it would smell every time you're done with your shower. Noise-proofing was non-existent as you can hear very audible footsteps from upstairs and outside your room. Of the four staff we have spoken to, only a Chinese bloke that could speak English can be of assistance as the others weren't that helpful nor friendly.

Shia L.
September 02, 2014
Service is okay
Clean, good facilities and good customer service

Restituto E.
September 01, 2014
an outdated hotel
there were lots of restaurant nearby
The receptionist is very rude not just to us but to other guests as well. I hope there's free wifi in the room.since the room rate is really very expensive for the service and the room.comfort that u get. There are lots of ants and the shower is leaking, the shower door is destroyed and the furnishings were outdated also the linens are smelly that u cant feel comfortable when sleeping since u cant cuddle

Andrew T.
September 01, 2014
Great Hotel - Dim Sum City
Clean Clean Clean
Right in the middle of shopping centre, so it was easy to go almost everywhere in Singapore. Beside than that It's a so-so 5 star hotel. Upon arrival I was not nicely greeted, instead the staff let someone checked in before me, although she was not in my lane. It's not fair. The check out was more terrible, there was a long line of people waiting to check in and check out at the same time. Luckily they have express check out method.

Steven B.
United States
September 01, 2014
Price; Quiet; Clean
I used the Fragrance Hotel Emerald as a place to transition from arriving in SIngapore to going to a resort. The room was very small, to the point of almost being difficul tto navigate it. But for an affordable, three star hotel in Singapore I suppose it was suitable. There is no restaurant and you only get free wifi in the lobby. It's probably a fifteen minute walk from the nearest MRT line. The staff were helpful and polite and the room was reasonably clean. I won't go out of my way to stay there for a long period of time, but I would be okay staying there again.

Betsy C.
Brunei Darussalam
August 31, 2014
Cleanliness need to improve
near to MRT,
This is my 2nd visit to the hotel as I like the distance to MRT. easy accessibility for the bus to MRT station and back to the hotel. The problem I face is only the room is very dusty. Hoping that the hotel can try to improve by asking the room service to vacumn the floor and mop the floor. Perhaps scrub the toilet too.

Chatree H.
August 26, 2014
Good Saving
Clean Room

shiela T.
August 26, 2014
Good value for money
Good value for money,far from the train station, clean

Karenina V.
August 25, 2014
A very good and practical staycation in Singapore
Value for money , helpful staff, availability of free wifi in the hotel lobby and near 7-11 store
They let us check in early around 10 am, transferred us early morning next day to 2 family rooms. Hot water sometimes not that warm probably due to lots of guests using it during peak hours but amenable as they have hot weather there during our stay..thanks for a wonderful stay.