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Very good 7.8
Based on 4505 reviews

Verified traveler reviews

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Very good



based on 4505 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 7.7
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.4

Dawn G.
United Kingdom
July 19, 2016
Hotel is not for kids
The hotel is clean and staff are helpful and friendly. However, they advertise at kid friendly and I would say they are not. There's nothing for them to do there. The restaurant is too fancy and expensive; nothing geared towards kids. The rooms don't even have one tv channel for young ones. The location is a bit far down the river. It's a 20 min walk to mrt and about 5-10 min for some restaurants and cafes. I'm not sure why this hotel is ranked as a 5 star. Although it's nice and clean, it's nothing special. Good hotel for adults without kids.

Aimerica M.
Philippines
July 18, 2016
Nice place
I had a good experience in this hotel. I will recommend to my friends

Hui L.
Singapore
July 18, 2016
comfortable
the hotel had already finish renovation work. location is near to great world city and chinatown and clarke quay. staff are frenly. room service is fast and large portion.

Jeremy P.
Singapore
July 16, 2016
Tenants in our toilet
Type of fly or insect made a home with its big family in our toilet ceiling.

Wai S.
Malaysia
July 14, 2016
Cleanliness
I was not provided bath towel after check in and there was unfinished coffee cup on the table when I check in the room. I called up the reception to feedback this. Besides, it doesn't anticipate customer's need eg: I requested to check out later due to my conference ended around 11.40am, I called up the reception for the favor, I was rejected and she only allowed to check out latest by 12.30pm after my persistence. I was so disappointed with grand copthorne as it happened to me in other hotel, they were so readily if any clients request for check out late with valid reason without charging even though there are not 5 star hotel. Overall it was not a pleasant stay in grand copthorne.

orin S.
Guyana
July 13, 2016
Comment
The service was friendly and efficient.

George Z.
Australia
July 12, 2016
Rip off
Rip off

Henny H.
Indonesia
July 11, 2016
big room n spacious
It wa a pleasant stay n the room is big n spacious.

David W.
Australia
July 11, 2016
excellent
Excellent

Avinash B.
India
July 10, 2016
No Hospitality. Just a formality for the customer
Not Recommended as there is no hospitality in hotel. Hotel staff even not help us to put the bags in car and they have charged 35 dollar for breakfast and during checkout, they informed that 30 dollar excluded taxes and can deduct these taxes from our deposit money . Totally disappointed.