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Very good 7.8
Based on 4501 reviews

Recent customer comments

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Very good

based on 4501 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 7.7
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.4

Ng L.
August 18, 2015
To give more new look to the room
Staff, cleanliness , good location
Pleasant And relax stay

South Korea
August 18, 2015
Very Nice hotel for traveller
Kindly staff, good breakfast, good location for shopping

william R.
United Kingdom
August 15, 2015
3 day break
staff, location, value
Staff were helpful, location is good, taxis situated close so no problem with transport. It is a good value hotel, I feel it need some serious up-grading, decor change ect. it is classed as 5 star but if it wants to keep this rating they must improve the decor. Stayed on 20th floor, a little noise from ongoing building work somewhere but wasn't a problem for me.

Benjamin L.
August 14, 2015
Pleasant staycation
View of fireworks, nice room, spacious
Hotel stay was pleasant overall. The waiting at check in took a bit long and was asked to wait at level 5 where there's no food/drinks/enough chairs to wait. Some water at the waiting area will be good and maybe a staff there to check if room is ready will be good. Had to go up and down the lobby and level 5 to check couple of times. Hotel room was nice and clean. Had the dinner buffet there but found the food not quite to standard. (Serving local fare) Service was slow too despite the lull at 9pm. Breakfast spread however was good and service much more prompt despite the crowd.

Alice O.
South Africa
August 14, 2015
Last Minute stay slightly disappointing
Location, availability
We had a last-minute unforeseen change in plans and had to find accommodation for one night - we landed up with going with the Grand Copthorne which was within price and range and location we were considering. The stay was comfortbale with the usual comforts to be expected, and just under 1km from the closest MRT station. China Town and Shopping Centre close to the MRT station also quite close. We were however disappointed by the state of the bathrooms - considering it was a 5star hotel. It felt mouldy and neglected, compared to other 5star hotels on our stay, and considering it felt that some other 3star hotels exceeded this one. We did not dine at the hotel and breakfast was not included in the relative high price. Our booking was not at full rates - but even at the lower rates was disappointing compared to our other stays in the area.

Neha N.
August 13, 2015
The reception can be improved.
It was decent

Joseph S.
August 11, 2015
This is life...
great staff, cleanliness.
We have a great stay.

Gavin L.
August 11, 2015
weekend getaway
location, price, comfort
The Copthorne has always been my preference of stay when back for the weekend. only time i look at other hotels is when they increase their weekend price.

Mohamad S.
August 11, 2015
bad service
no comment

shen H.
August 10, 2015
nice place
club services and the views