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Excellent 8.6
Based on 436 reviews

Recent customer comments

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Excellent



based on 436 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 8.8
  • Service 8.7
  • Value for Money 7.7
  • Food/Dining 8.4

Zulaikha Z.
Singapore
January 07, 2016
Customer Service
Good Food, Perfect location and spacious room!
I had a one night staycation at Grand Hyatt Singapore on the 2nd January 2016. As per to my knowledge, i arrived right on time to check in which is at 2pm. I requested for a smoking room. they advise me that the room wasnt ready and i had to wait for an hour. I proceed with the rest of the checkin procedure before heading out for lunch. An hour later i came back only to find out the room wasnt ready. The lady who was serving me said, it would only be ready in another 20 minutes. Frustrated, i waited at the lobby. I came back 20 minutes later only to find out that the room still wasnt ready. Another lady told me that it would only be ready in the next 45 mins. At this point, it was 2 hours over my check in time and i dont think it was fair for them to keep giving me empty promises, what kind of a 5 star hotel gives out empty promises? As me and my partner is already tired, we decided to just take the non smoking room and promised us complimentry breakfast for two. The next day, i went down with my partner to redeemed our complimentry breakfast. Halfway through breakfast, the bill was send to us. Apparently the system was not being updated that i was given complimentry breakfast.At this point, i questioned myself, where is the sincerity from hyatt? If this is a five star hotel, are they lacking in their system? During checkout, a vietnamese girl was serving me, she cant even speak proper english and i barely understand what she was saying. She accidentally mixed up my checkout paperwork with the guy standing next to me. I was not happy with my stay at Hyatt. Very Disappointed. Hope to hear from you guys soon. Thanks!

Terence P.
Singapore
December 31, 2015
One of the best staycations
Location, size of the room, service
Was my girlfriend's birthday and the receptionist named Angie welcomed us with a corner room away from the noise. The size of the room and just the tub is already worth the money. Thumbs up!

Roddy T.
Indonesia
December 24, 2015
If ur looking for clean modern hotel near Orchard
Large Tub, High quality amenities, Cozy bed
This was my first stay with my two boys. The staffs were friendly, room were clean, clean sheet, high quality amenities (like the soap fragrance), minibar (twinnings for free), adequate water pressure, separated shower room just a bit small. Side of hotels are night club, sometimes u can see night women (I don't want to judge) wearing sexy outfit aren't a decent look for children

kin L.
United States
December 20, 2015
review
comfort room

Kasima H.
Indonesia
December 14, 2015
room key expiry period I stay
good reception staff
Good

Romi A.
Indonesia
December 07, 2015
Great hotel
Clean, location and friendly staff
Great hotel with great location... Clean rooms and friendly staffs.. Definitely a good hotel to stay in singapore.

KATO F.
Japan
December 07, 2015
The bathtub was not cleaned.
Location

Chow F.
Malaysia
December 01, 2015
Perfect Stay
Cleanliness, Comfort Room, Beautiful Landscapes
It was a perfect stay

Raymond W.
Indonesia
November 28, 2015
Good location, comfortable room and helpful staff
Location, comfortable room and helpful staff

lydia W.
Indonesia
November 08, 2015
Great hotel , great location if willing to spend
The location, the food , the services and the room
Excellent