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Very good 7.7
Based on 2262 reviews

Recent customer comments

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Very good

based on 2262 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 8.4
  • Location 7.8
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.1

Hong Kong
January 20, 2015
i will back to this hotel if i go to sg again.
clean, comfort, good location

sharon M.
January 20, 2015
great service and value for money
location, service, value for money

Teo M.
January 19, 2015
Bad service
check in was slow. Maybe just bcos im a Singaporean ? Staffs at recept are not helpful. requested for a pair of spoon & forks, it was not being delivered to room at all. Overall, disappointed with the service. Inside of fridge are dirty. When we check in with a lot of of baggages & clothings for our wedding, no staffs asked if we need help. is this wad a 4 star service should be ?

Paul D.
New Zealand
January 19, 2015
Great way to finish a long vacation
Location, rooms and room service
My family's stay at the Grand Mercure Roxy hotel was great, great way to finish a long vacation through Asia, Singapore was our last stop and it was a pleasure to stay here. The rooms were in great condition, I liked the location, away from the city and close to the beach. I would highly recommend this hotel to anyone, Just beware of the taxis driver here in Singapore, very rude and un helpful.

Radha V.
January 19, 2015
good location and room was comfortable.
Generally it was ok except that the check in was very slow. We came at 2pm but had to wait very long for our rooms to be ready. As a result we were late for our evening appointment.

Matthew W.
January 19, 2015
No Soul
Location and room size.
One night stay that could have been better: 1) Check-in was very slow and people were able to jump the queue to be served - staff didn't care. 2) Following the very slow check-in (almost 20 minutes), we went to take a lift to our room (with our overnight bags). However, despite there being four lifts available, the concierge chose to 'hold' our lift for another couple and then proceeded to push us to the back of the lift with a large trolley full of bags. As we stayed on the fourth floor, we were then required to find a way out from the back of the lift which contained five people, a full trolley of bags and ourselves with the overnight bags. Unfortunately the concierge wouldn't move and naturally this meant it was very difficult for us to even get out of the lift to access our room! 3) The room located on the fourth floor is actually an 'unsecured' floor. It is the only floor with rooms that swipe card access is not necessary. 4) Check-out was very unfriendly with the staff again providing little assistance. 5) There is a free shuttle bus available at certain times to take you to the airport - this was an ordinary experience - it seemed more like a party bus.

Rodney B.
United Kingdom
January 18, 2015
Overnight stay
Cleanliness hospitality breakfast
Good stay, great staff

Khy S.
January 17, 2015
hospitality and staff
clean, staff is friendly,
check out time took very long. I booked 2 bed room but the room type is not available until next 2-3 hours.

Isola P.
January 16, 2015
With brother
Spacious, clean, comfortable
It was relaxing.

January 14, 2015
Grand Mercure Roxy stay
Room comfort, location, cost