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Verified traveler reviews

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Very good

based on 2271 reviews
  • Cleanliness 8.1
  • Facilities 8.4
  • Location 7.8
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 7.5
  • Food/Dining 7.1
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Lauren D.
August 05, 2014
Great Stay, excellent room
1. Great beds - large and comfortable

August 05, 2014
location, rooms , breakfast
Hotel management needs to consider adding more staff to service the guests, Hotel was extremely busy during the weekend and it took more than 45 minutes to get housekeeping to deliver towels to the room. There was no one available to answer phones at the front desk.

August 04, 2014
stay at roxy
location is very convenient, easy access to mall, and easy to reach
it was a nice place and close to food court

August 04, 2014
My first choice in Singapore
1. very comfortable room 2. a big mall and shopping center near. 3. a traditional and local life style environment near.
Everytime when i stayed here i always feel relax and enjoyable. too far from MRT is a little unconvenient. Parkson shopping mall have many good taste singapore foods.

Hung Y.
August 04, 2014
Poor services. Poor cleanness. Poor location.
definitely will not come again!

Yiu F.
Hong Kong
August 02, 2014
big room
room, staff, gym all good

Marc W.
July 31, 2014
Great staycation!
Good food, near to shopping areas and spacious rooms!
Service was great and the proximity to shopping areas and good food nearby really brings out the quality of the place. Rooms are being renovated so the older ones may seem a little threadbare.

Serena W.
July 31, 2014
dirty room
conveniently located opposite a shopping center, only takes about 15 minutes to airport by driving
The room was quite dirty especially the toilet. I found used toothpaste and toothbrush on top of the towel, there was also used fake eyelashes on the hair dryer, and the bathroom door was dusty and has water marks on it. It seems like the room hasn't been cleaned for some time. I have raised this issue to the room service manager and he came to have a look at the room and get the room service to clean it for us. But it was very disappointing for a well-known hotel like this. This is actually the 2nd time I book this hotel. I used to book it for my friends and relatives when they came to singapore to attend my wedding. And the feedback was quite good from them so I decided to book again this time. But I am very disappointed with my stay this time, and it actually frighten me and my family when we saw the fake eyelashes in the toilet.

July 30, 2014
No extra charge for child below 11 years old, room is large and clean, location is close to eateries
Overall very good

Sara H.
United States
July 30, 2014
Great Hotel with wonderful service
Location, view from room, room
Had a wonderful stay at the Grand Mercure. You really feel like you are at a grand hotel when you arrive. I moved from another hotel which can’t compare to the service you get at the Grand Mercure. The room was awesome, super comfortable bed, and I had a view of the bay from my room which was fantastic! Wish I had stayed longer! The room rate was very affordable considering it is Singapore and everything is expensive! It is right across the street from a mall and lots of small restaurants along the street. Close to bus stop as well.