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Very good 7.8
Based on 3196 reviews

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Very good

based on 3196 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

Miriam D.
United Kingdom
December 18, 2015
Very comfortable, good location
Very close to the MRT stop, good spread at breakfast, helpful staff
We stayed for 2 nights over a weekend and found the staff to be helpful and the rooms comfortable. Breakfast had a good spread of both western and asian options, buffet style. The Hotel is very nice, clean and close to the MRT so good value for such a prime location, This isn't 5* luxury but a solid 4* and would definitely stay again.

Chyna Y.
United Kingdom
December 18, 2015
Food, location, staff.

Boon T.
December 16, 2015
Good environment & friendly staff
Good location

Tammy R.
December 15, 2015
So disappointed
the location.
Our room was freezing and the thermostat broken, it was set to 30 degrees Celsius but it was so cold I wore a sweater to sleep with socks. The cold temp or perhaps moisture problem caused the room to smell musty and upon returning from breakfast the room had a vomit smell, our neighbors ? Something from a prior guest that was not properly cleaned. The shower and tub had no water pressure and this is not an exaggeration, there was literally not enough water to turn the shower in the tub on let alone shower with it.

Nadeera B.
December 14, 2015
fast and effective
Immediate response from reception. Very comfortable rooms and awesome food.
We enjoyed ourselves. Really happy with the service especially from the reception when we called them to inform of that the we were experiencing some problem w the tv. And they also followed up with us. Receptionist was really polite as she informed us abt the on going renovation in the hotel. Really nice breakfast.

Mohd R.
December 13, 2015
Requested connectingroom n given 1 for wheelchair
1. Did not sting on parking 2. Helpful housekeeping 3. Attentive front office staff
Overall ok

Charles T.
December 13, 2015
Tucked Away Secret Hotel
Clean, Cosy and Friendly Hotel
I am a frequent guest at this hotel. The best thing about this hotel is the friendly service of the concierge and Crystal Club jostesses.

Hanjuan Z.
December 13, 2015
good location, come with breakfast, clean
it was good. value for money.

Koon W.
Hong Kong
December 11, 2015
1)Location 2) staff 3) Gym facilities
My flight was delayed and I arrived the hotel almost 3 o'clock in the afternoon. However my room was still not ready. I was so disappointed even though the staff offered me a free drink for compensation. After I got my key when I stepped into my room I found that there was an extra bed. I called the house keeping immediately and asked them to remove it. I waited for 30 mins and still no staff showed up. I called again and waited for 15 mins more I decided and move it out to the hallway by myself.

Chin S.
December 11, 2015
Room very gloomy and seems dusty
Location, breakfast ok,