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Excellent 8.1
Based on 6658 reviews

Recent customer comments

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Excellent



based on 6658 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Mark S.
Australia
January 12, 2015
A pleasant stay but missed the target
The Staff, The Location, Crystal club check in-out
We had been recommended to Grand Park Orchard for the prime location close to the shopping meca! upon arrival we were directed to the Crystal Club (highly recommend this to anyone staying) for priority check in. This was brilliant given we had just come from Marina bay sands where the check in/out there is a circus given 2500+ rooms. The staff are exceptionally friendly and helpful and made the stay a pleasant one. Unfortunately, from check-in cracks (albeit small) started to appear! The hallway had a strange damp smell, cleaning carts were parked in the hallways day and night and the lift made a constant, audible and clunking noise every-time they moved. Our room was very small for a 5 star motel especially on a club floor but it was clean and ready before the allocated time which we appreciated. The toilet seat was broken as was the phone! The breakfast was basic and very limited as were the Club floor snacks each night. Again, these are only small items but for a 5 star hotel we just expected better. GPO is in need of an overhaul of amenities or a re-adjustment of their rating in my view.

OMAR A.
Saudi Arabia
January 12, 2015
It's has good location but need to be more clean
location, Internet
It was good but i expect more than good because it is 5 star hotel where 4 stars are more than beautiful.

Nyla S.
Cambodia
January 11, 2015
it was nice to stay there.
nice. clean. good service
Great

Neil E.
Australia
January 11, 2015
Brilliant place to stay at on Orchard Road
Excellent Service from staff. Comfortable beds and central to shopping
We booked the Crystal Club rooms because of the free smart phone and free international calls so we could ring back home. It was certainly the best option to have chosen with dedicated checkin on the 11rh floor to complimentary breakfast and evening eats and drinks which was exceptional value. Alam in the Crystal Club loung was excellent as was Vincsnt the doorman out front to name but. Few of the fantastic Staff at this hotel. Definitely a great place and we will definitely be coming back

Endang S.
Indonesia
January 11, 2015
Good hotel with the good staff
Their staff, the location and comfortable
Very satisfied

Yani S.
Indonesia
January 10, 2015
Put the qibla direction
Compliment free local and international call
It was great

laurance L.
Indonesia
January 10, 2015
My favourite hotel for Singapore
Location, location, location
Just fair for the room design and size, but its clean and comfort, the location is the best part from this hotel.

Deshitha E.
New Zealand
January 09, 2015
Awsome two days
Location, friendly staff, room and facilities
It was a fantastic two days. The hotel accommodated my request to make my stay easy and comfortable. Fantastic to have a mobile device that we can use to be in the room when we arrived

Rezaul C.
Bangladesh
January 09, 2015
Good location
Good location

Rezaul C.
Bangladesh
January 09, 2015
Good location
Location