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Excellent 8.1
Based on 6680 reviews

Recent customer comments

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based on 6680 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

anqi Y.
November 19, 2014
Wedding anniversary staycation
Location, location and location
Location was great, services were average and room was average (newly refurbished but small). Check in staff was great to offer us a room upgrade considering that it was our wedding anniversary, so they upgraded us to a room on the club floor but did not extend the club lounge benefits to us - which they could have easily that would not have cost them much. Housekeeping was also slow and came very late - we left the room in the morning at 10am putting on the 'Please make up room sign', noted that housekeeping already started down the cooridor,but when we returned to our room at 3.30pm, room was still not made up and housekeeping (only 1 guy) was still just half way down the cooridor. Of course - no turn down service could be expected if they couldnt even manage to make up the rooms in the morning on time.

polyanski K.
November 18, 2014
nice new hotel
location, room, orchard rd
location superb! right next to paragon

November 18, 2014
Clean, comfortable and pleasant hotel
cleanliness, friendly staff, great location
It was pleasant and comfortable

Bor G.
November 18, 2014
Good location
centrally located, close to shopping area, convinience in getting transportation
The hotel is a good hotel, no complain but recommend anyone who wish to do a lot of shopping to stay in this hotel. As you may rest in between the shopping by walking back to the hotel.

Ima A.
November 16, 2014
Disturbed by the non stop renovation going on
Location, Location, Location
Disturbed by the non stop renovation going on...non stop knocking and banging! Unfriendly staffs during check in (although it was in the executive lounge...but I felt unwelcome at all). The room wasn't really clean when we came in...I wound some coins from the previous guest laid on the carpet, a glasses wipe laid on the table...No complimentary water bottles even after they made up my room, so we should ask for it...oh well! But the concierge staffs & doormen were all great & very polite...That's a big plus for this hotel besides the location. Overall it wasn't really pleasant stay. Won't stay here again.

Mohammed T.
November 16, 2014
Convenient Locations in reasonable price.
Location, Price and Concierge.
It was all way good except the room service ... very hard to get anyone there..listen my need once and Never call me back !!

wilson W.
November 16, 2014
I dont reccomend this hotel
Bar canary staff and some of the waiter
Not a pleasant one, they dont even remember ur name and treat u like strangers if ure their loyal customer , and make you pay for breakfast quiet expensive around 100 SGD for 3 (what 100 SGD means to them? when i spent thousands of SGD for the last 24 months). if not because of the Bar canary server Ryan, Jon, and Abisheik i wouldnt have at least what i called good time during my stay. Their Lobby stinks like a toilet

wilson W.
November 16, 2014
They dont care if you are their loyal cust
bartender , bartender and bartender and canary server is the reason i always stay at this hotel
come here 3-4 times every month in the last 2 years, one time they charged us SGD100 (3 person), for breakfast buffet that we didnt enjoy , they dont care if youre their loyal custome

Hengky P.
November 15, 2014
Good hotel in great location
Location, location, location
Great 2 nights stay

Popo H.
November 14, 2014
Strategic& comfortable place to stay in with your
strategic location, close to shopping centre, clean and tidy room
it was pleasant stay that we had so far.