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Excellent 8.1
Based on 6757 reviews

Recent customer comments

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Excellent



based on 6753 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

LIDYA P. from Indonesia
Families with young children
Stayed 4 nights in December 2014
the breakfast not nice
best location, friendly staff, breakfast not nice
Reviewed December 15, 2014

SHARIL F. from Malaysia
Business travelers
Stayed one night in May 2014
great staff
location, accomodation, and room service
fantastic
Reviewed December 15, 2014

Handi A. from Indonesia
Groups
Stayed 2 nights in December 2014
okay hotel in prime location
prime location, clean room, free local and international call
hotel is located in prime area next to Paragon. room is kind of small, albeit clean. Front desk staff who checked us in was not friendly. My father was in the wheelchair and sick, since it was still 30 minutes short from the regular checking in time which was 2 pm, we asked if it was possible to give us a room. She said no room available yet. Ok, we understood and asked her how long should we be waiting and could the hotel notify us by sms when the room was ready. She said maybe room would be ready by 2:30 and hotel couldn't notify or call me since I did not have a local number. Told her how other hotel in front of their hotel went the extra mile by providing and upgrading us with a room when they saw my sick father. And how another hotel nearby sms us immediately after the room became available. She still said sorry, they couldn't do anything. At the end, somebody from the hotel called us after the room became available. I appreciated the gesture, at least they tried to make amend after a disappointing customer service. Still, the impression that it left us with was not really good. A 5 star hotel should a better customer service.
Reviewed December 13, 2014

Rita M. from Indonesia
Couples
Stayed one night in December 2014
awesome hotel
location, service, and facility
Reviewed December 13, 2014

DIONNE C. from Malaysia
Families with young children
Stayed one night in December 2014
Location is the only plus point
Location
Over expected. Disappointed with the condition of the room. Overpriced.
Reviewed December 12, 2014

Suneethi G. from Sri Lanka
Families with older children
Stayed 2 nights in December 2014
Pleasant stay at Grand Park Orchard
Excellent location , clean comfortable room , friendly staff
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay.
Reviewed December 12, 2014

Fira W. from Indonesia
Couples
Stayed one night in December 2014
over all good
clean , cozy , good location
great ambience
Reviewed December 12, 2014

Jackson T. from Singapore
Couples
Stayed one night in December 2014
Counter service staff
Ambience. Room. View.
I feel that the service staff at the counter could have been more helpful. She didn't sound very helpful at all.
Reviewed December 12, 2014

Kym S. from Australia
Business travelers
Stayed 3 nights in December 2014
mm
location, staff, compliamentary mobile
Fine
Reviewed December 12, 2014

Low S. from Singapore
Couples
Stayed one night in December 2014
Good location only.
Location, location and location.
Stay was pleasant, however knowing the brand, the hotel does not seem to match up with the brand. Room was clean but not packed properly. Kettle in the room was rusty hence called room service for a cup of warm water to take my medicine but was told to call housekeeping to change pot instead, and say they will only help me this once. Give a 5 star service hotel, the staff could have gone the extra mile by providing the cup of water and then bringing along a new pot to change. Staff at desk was not too friendly and enthusiastic too.
Reviewed December 12, 2014