arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 6587 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6587 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

4.7 ANG C.
Singapore
September 09, 2014
average
convenient
Average. The bed comfort was disappointing, the lining was uncomfortable.

7.7 Cheong H.
Singapore
September 08, 2014
Value for Money
Mobile Wifi device, Front Counter service & Location
Firstly I only rate Grand Park max 4 stars. Location is good as it's in the middle of those major shopping mall. Value for money if only paying accommodation to sleep over. Service wise for some department was rather disappointing. Requested for ice, side-plate & folk and it took them slightly more than 30mins to appear in front of my doorstep but ended up what I received is ice, side-plate & SPOON! As mine is a value room, my room is only one level above the pool side lounge. It's very noisy and hardly can sleep with those blasting loud music.

6.3 Elvin H.
Malaysia
September 06, 2014
poor check in service.
comfy bedrppm , connecting room availability, location
The check in service is very poor. Not keen to entertain our request, such as connecting room and not pleasant in responding our queries.

9 SHARIL F.
Malaysia
September 06, 2014
Great location
Location, room and friendly environment
Excellent facilities and location

9.3 Lek Y.
Hong Kong
September 06, 2014
Good service
Nice

5 ANG C.
Singapore
September 05, 2014
bad
It was noisy. The hotel was drilling

8 William L.
Malaysia
September 05, 2014
Excellent stay!
Nice location, friendly staff, clean room
its just nice and comfortable stay, easily access to mall and attraction areas ^^

8.3 basa S.
Indonesia
September 05, 2014
well located
location, public transport and lots of food nearby
very pleasant stay.

8 TIONG O.
Malaysia
September 04, 2014
Great location and value
Location, Food, Value
Great Location to move about for shopping and located near amenities. Comfortable room but small toilet (almost cramp) . Food including in-room dining is nice! Best value is including free HANDY device ( a mobile phone with unlimited local / international call and wireless internet connectivity which includes some fantastic apps to take you around) The swimming pool is small and is not that private as it's glass facing the lobby. Also there's a 2 -tier lift access to lobby and to the hotel room which is quite inconvenient.

8.3 LiQun C.
Singapore
September 04, 2014
Great location and clean
Location, Cleanliness and polite staff
It was a great staycation with Grand Park Orchard. It's located in the middle of orchard road which makes it very convenience for shopping. The staff are polite and rooms are clean and comfortable. There is a free rental of iphone in the room for usage,Cool!