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Excellent 8.1
Based on 6587 reviews

Agoda Verified Reviews

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based on 6587 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

9.6 Felix B.
June 18, 2016
good stay
Clean, comfort, nice service

4.8 Christabelle A.
June 18, 2016
Good location but service can be better
The location is perfect in the middle of orchard road. The room we stayed was super cold. The air con remote control doesn't seem to work even when We put the temperature at 27 (suppose to be heater already). Then we called the guest service which took forever to send someone and the technician seems to be clueless. All he said was that it's okay. Put to 30 and the fan will slow down. It didnt work as we suspected already so it feels like a freezer. So we had to take turns to wake up to turn on the air con when it gets stuffy and turn off when it gets too cold. Especially where we have young children it was so incomvenient. There was one day when we were out all day since 11am and came back at 5pm and found out our room hasn't been cleaned at all. And the phone inside the room to call reception etc was just useless. No one seems to pick up and the buttons shows wrong directory. Speechless. Lastly, we were given free phone to use that was said can be used as a hotspot but after so many failed attempts we asked again and someone else that was in the fromt desk said it's a newer phone cant be used as hotspot. In the end, the winning points was only the location.

6.8 Pantharee L.
June 17, 2016
Just ok
This time not good as usual

9.2 Hisaria P.
June 17, 2016
Great location
Hotel is perfectly located for shopping. Staff are all very friendly and helpful.

7.2 Stanley L.
June 17, 2016
Inconsistent service
Inconsistent service, especially those at the front door. One impolite person ( not the one with the hat), brought down the image of overall service.

8.4 zainal R.
June 17, 2016
location, clean and convenience

8.8 Chiih T.
June 14, 2016
Good, Comfortable and Awesome Stay
Stayed there for a short vacation and was during my gf birthday. Hotel was really well located, just on Orchard Road itself. Staff were very friendly, room was clean and overall a great stay. I called too last minute to ask if the hotel had anything special for birthdays, but they still tried their best to do what they can for the birthday celebration. Really appreciated what the staff did.

9.6 DEREK S.
June 14, 2016
excellent hotel
excellent hotel for the rate offered. Brilliant location. Good rooms.

10 Natalie L.
June 13, 2016
great deal
very pleased with the breakfast buffet, location is fantastic, staffs are friendly and the room is really comfortable! price is really affordable! Would definitely book again if the deal is good!

8.8 Tengku S.
June 13, 2016
Love this hotel
2nd time staying at the Grand Park Orchard, and it still didn't disappoint