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Excellent 8.1
Based on 6587 reviews

Recent customer comments

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Excellent



based on 6587 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

7.6 LOO L.
Malaysia
June 22, 2016
good location
It's just around 3-5mins walking distance to nearest MRT orchard.

6.4 Han L.
Australia
June 21, 2016
sound proofing poor
I had to change rooms 3 times , due to the noise from night club below and renovating noise at 10 pm. staff was accommodating though

9.2 Sunchhay L.
Cambodia
June 20, 2016
great hotel
great location

9.2 Khalid S.
Australia
June 20, 2016
Centrally located, close to shopping and restaurants
Good value for money

6.4 Sean M.
Malaysia
June 20, 2016
short holiday
The room and pool n pools side bar were very ordinary and not up to 5 stars standard. Not value for money at all. However the location was spot on.

7.2 Katrianna R.
Brunei Darussalam
June 20, 2016
Very Good
Please provide Halal food choices

8.4 Heriyanto H.
Indonesia
June 20, 2016
Good
Marvellous

9.6 Kenneth S.
New Zealand
June 20, 2016
Excellent Location
ASD

9.6 Felix B.
Indonesia
June 18, 2016
good stay
Clean, comfort, nice service

4.8 Christabelle A.
Indonesia
June 18, 2016
Good location but service can be better
The location is perfect in the middle of orchard road. The room we stayed was super cold. The air con remote control doesn't seem to work even when We put the temperature at 27 (suppose to be heater already). Then we called the guest service which took forever to send someone and the technician seems to be clueless. All he said was that it's okay. Put to 30 and the fan will slow down. It didnt work as we suspected already so it feels like a freezer. So we had to take turns to wake up to turn on the air con when it gets stuffy and turn off when it gets too cold. Especially where we have young children it was so incomvenient. There was one day when we were out all day since 11am and came back at 5pm and found out our room hasn't been cleaned at all. And the phone inside the room to call reception etc was just useless. No one seems to pick up and the buttons shows wrong directory. Speechless. Lastly, we were given free phone to use that was said can be used as a hotspot but after so many failed attempts we asked again and someone else that was in the fromt desk said it's a newer phone cant be used as hotspot. In the end, the winning points was only the location.