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Very good 7.5
Based on 2505 reviews

Verified traveler reviews

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Very good



based on 2505 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.9
  • Location 8.5
  • Room Comfort/Standard 7.5
  • Service 7.6
  • Value for Money 7.2
  • Food/Dining 6.6

Duc T.
Vietnam
July 14, 2016
Location is good
Conveniences to come to MRT & Shopping Mall

Duc T.
Vietnam
July 14, 2016
Good location for MRT & Shopping
Very easy to go to Raffles City Mall & Bugis Function

iwan K.
Indonesia
July 13, 2016
reception was not friendly
Reception was not friendly

KEN S.
Japan
July 12, 2016
0
1

Mohamed U.
Maldives
July 11, 2016
second time
hotel is very nice. will visit again

Mohamed U.
Maldives
July 11, 2016
excellent
very good

Adeline C.
Singapore
July 11, 2016
Strategically located hotel
Want to stay near areas with food and shopping? This is a well-recommended hotel. It's decent, clean and not too pricey for a hotel with good location.

george N.
Hong Kong
July 09, 2016
Great location, other than that bring your own pesticide
My young family and I checked in at Hotel Grand Pacific at Victoria street on 4th July and was pleasantly surprised we've been upgraded to a premiere room from a deluxe room booking, found in the toilet several fruit flies and mosquitoes flying around and my wife was bitten twice by mosquito. She also found and killed a bed bug. When we requested for a room change we were upgraded again to a executive premier but it was two twin beds combined and we can't use the bed until a toper was put on by housekeeping staff. That did not happen until after 11 PM and we checked in around 6 o'clock in the evening. We for asked for another room with a queen size bed but was told they're fully booked. 

That evening I posted an online review to TripAdvisor n posted photos online. Tuesday I advised Mr. Dickson teo - front office manager that we would like to leave the hotel ASAP, he replied that the Condition for a full refund was that we NOT post anything to TripAdvisor or anywhere else online, if we did we would not be eligible for any refund. Since we already posted a negative review on TripAdvisor I informed him so, he told us the hotel has done everything in their power to help us out. And will not be giving us any refund as we've posted a bad review. I'm deeply disappointed by the hotels' attitude, why keep an unhappy customer for another 4 days and bear with the bad press? Whilst writing up the complaint in the hotel lobby, I videoed a small roach running under the table. The interiors on the 16th floor are poorly maintained and must have seen better times, breakfast food at Sun Cafe was tasteless with little choice. I complained about a blinking hallway ceiling light in my room to Mr. TEO on Tuesday, and it was never fixed. We hope the management sees this as feedback for improvement and not an axe to grind. Dr. George Ng

KENG N.
Malaysia
July 09, 2016
Good location, big room
good location & big room & friendly staff

LIN S.
China
July 08, 2016
fire alarm rang a few hours at mid night
Not expensive, very good location, nice staff. Only the stupid fire alarm rang a few hours at mid night!!!