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Good 6.9
Based on 2057 reviews

Recent customer comments

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Good



based on 2057 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.5
  • Location 7.6
  • Room Comfort/Standard 6.9
  • Service 6.7
  • Value for Money 6.8
  • Food/Dining 6.3

David H.
United States
June 20, 2014
30 minute check in
Location Location Location
1 night deluxe room. Another 30 minute wait for check in. The two check in staff were working like they were zombies.

David H.
United States
June 20, 2014
Average Hotel Experience
Location, Public Transportation, Quiet
3 Day deluxe room. The hotel seems to receive the majority of its business from Packaged Tour Groups. So when we arrived to see 2 large tour group buses parted outside, I knew we were in for a long check in process. 30 mins later, after the front desk staff apologized for the long wait, we were upgraded to a deluxe residence room. The room was nice (large bathroom, small kitchen unit), but the long check in still wasn't worth it. The Hotel Royal is located between Nouvena and Newton MRT stops. It is only one MRT stop from Orchard RD. Nice bars and restaurants are 5 - 10 minute walking distance.

Eng L.
Singapore
June 20, 2014
Overrated claims
the room is bigger as its an old hotel and its in a good location
Had issues with shower. The claims about it is overrated. Poor service. Besides the location and the bigger room, there is nothing much more. Even internet is chargeable. Not value for money.

sriyanti T.
Indonesia
June 20, 2014
old hotel and nothing special
near to mrt station , in front of the hotel there is bus station and good location
When we check in the reception is not so helpful and no smile at all .the room is old and there is leakage in the bathtub when we take a bath the floor always weet. The location of the hotel not far from novena mrt station aprox 20 mnt when we walk..and in the front of the hotel there is bus station this is very helpfull for us especially for our parent.

Paul L.
Singapore
June 19, 2014
overrated hotel with poor service
good location, near public transport and malls nearby
The only good thing about Hotel Royal was its location. Got lousy room, unfriendly staff and no breakfast for the price I paid. Even wifi is chargeable and the tv reception is so bad that it was like back in the old days with poor antenna signal.

QUANG N.
Vietnam
June 19, 2014
Staffs are not friendly and pro. Lack of smile.
, not far from the shopping area. , price is not expensive for those who only need a place to sleep at night. , amenties are quite modern
When i came, staff took a long time to check in. She was not friendly. After shopping, I came back the hotel and asked another staff for my room key but he doesn't know although he checked the papers.

sudiyanto T.
Indonesia
June 19, 2014
the room was nice, the staff really POOR
clean
first impression not really good because the staff at the receptionist not-so welcoming us.. but the room was quite big and clean, the air condition still good and walk about 15minutes to MRT Novena

Sanjay D.
Malaysia
June 19, 2014
Same as the previouse submission
Same as the previouse submission
Same as the previouse submission

Sanjay D.
Malaysia
June 19, 2014
Short and Pleasant
The front of house was really accomodating and friendly
Pleasant. Really happy with Max(Front of House) and another lady(Cant remember her name) at check in on th 14th of their service. Very helpfull and accomodating in sorting out our bookings with agoda. Please thank them on my behalf.

victor F.
Indonesia
June 18, 2014
if the location is bad i would want to stay there.
location location location