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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Innotel Singapore - Lobby Innotel Singapore - Bathroom Innotel Singapore - Guest Room
Hotel Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
1600 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.1
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
6.2
All reviews (1600)
Misa M. Groups Indonesia, June 16, 2013
Comfortable

Clean, Comfortable, Near MRT Station
10
Near Dhobby Ghaut MRT, very clean room and very quiet, it is a better place to stay in singapore
Taura H. Business travelers Taiwan, June 14, 2013
Good location and staff

nice staff, close to MRT, enough space in room
7.7
Daily cleaning could be better and the fridge is not cold enough. Otherwise location is good and the staff are helpful.
Nisachon A. Couples Thailand, June 14, 2013
Good service

Good service, good quality
9
Teoh W. Business travelers Malaysia, June 12, 2013
Extremely comfortable

Central location, terrific staff and good value for money
8.7
Stuart O. Solo travelers Australia, June 11, 2013
Innotel Singapore Great Location

Great location, attentive staff, attractive room
8.3
Innotel exceeded expectations and was good value. I would be happy to return.
Noor A. Families with older children Malaysia, June 10, 2013
Comfortable and pleasant

Clean room and bathroom, friendly and efficient staff, good kopitiam restaurants at the hotel downstairs
7.3
It was a pleasant stay, the check in and out was a breeze. The hotel staff was friendly, quite efficient, and respectful. The bedroom and bathroom were really clean. Bed and pillows were very comfortable. Although the room was small, and the basin was located outside of the bathroom, the room was equipped with all the necessary facilities like those of the bigger hotels. There was free wifi as well as a internet TV which was very convenient for us. The restaurant downstairs provided good kopitiam food so you don't have to go far to get decent meals.
Markus Y. Families with young children Indonesia, June 09, 2013
just great

location, access and warmest
7.7
Just great and I'll recommend it to all my family in Indonesia
Antonio S. Business travelers Italy, June 08, 2013
Very comfortable stay

Staff, close to orchard road, comfortable bed
9.3
Tjoe P. Families with older children Canada, June 05, 2013
very happy.

Clean room, fast room service, superb friendly staff.
8.3
Very happy with the superb staff service performance. Really fast response with the room service. Very clean , newly renovated, comfortable room. The next door adjacent cafe for breakfast has a bad service, when I told her the milk for the coffee is lumpy , she did not care.
Tang H. Business travelers China, June 05, 2013
Disappointed and frustrated

Friendly staff
4.3
My stay turned into nightmare. When I discovered 50-100 insects (maybe ants or spiders) on the desk around 11:30pm in the evening. When i rang the hotel reception they said they are coming in but I wait for 20 minutes and I have to ring them again and she said her staff is coming. But within the 20 minutes I have to use a wet towel myself to drove the insects away. Eventually the staff came around 00:00. They do not different than what I did. I asked the staff what kind of insects are they. The staff are not willing to tell me. After the “cleaning” was done. They left immediately. The staff offered a room change at 00:00am but the room standard was different. Around 3am in the morning the fridge started flashing its LED lights and produced some amount of heat! I was so tired and have a flight to catch at 07:30am. I made my complaint to the staff when I checked out and they said they will escalated to their manager but I did not hear from the hotel since! I have taken photos and video to prove the hotel standard. I am still waiting for a feedback. It was an awful experienced ever I had.

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