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2015
Excellent 8.2
Based on 14037 reviews

Recent customer comments

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Excellent



based on 14037 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.8

Sumantry T.
Indonesia
January 26, 2015
???
Location
OK

lionel L.
Malaysia
January 25, 2015
Hit and Miss
location
I have stayed at the Mandarin Orchard a number of times but this is the first time I booked it using Agoda. I think there is an unwritten preference given to guests depending where the booking was made. I was initially given 2 rooms which were in such bad condition that you could smell the mustiness of the air when you walk through the door. The carpets were also old and stained. The air conditioning was not working well too. My rooms were changed after I complained. I thank the manager for doing this. My other shock came when I wanted to validate my parking ticket. I was told that my booking did not allow me this facility and it was because I booked with Agoda. This was never mentioned in the booking summary emailed to me from Agoda. I had never had a car parking validation issue with all my previous bookings. My rating for the hotel is based on the possibilty that you could get rooms that are not befitting a 5* hotel. In addition, the facilities which one would take as a given, is hidden so deep down in the fine prints that it is not possible to know till you want to use it. Not sure whether this is the hotel's or Agoda's problem. In any case,I would think twice about staying here until the remaining rooms are renovated. Rgds, Lionel

Rita M.
Indonesia
January 23, 2015
good
good

umi B.
Indonesia
January 23, 2015
nice place
clean, nice staff, good food

Maria L.
Indonesia
January 23, 2015
Good location
Good location, great breakfast, helpfull staff
Me and my family have good stay at the hotel

Foo L.
Malaysia
January 23, 2015
Good location
Location, shopping, transports
Pleasant stay, good buffet breakfast, good shopping location, will stay again if the promotion come with breakfast.

Sopheak T.
Cambodia
January 22, 2015
Mr.
Breakfast, location and helpful staff.
I feel convenience and please with the service.

Chaidir A.
Indonesia
January 22, 2015
Shopping
Location,proper and taxi
Very good

Shu C.
Singapore
January 22, 2015
Stay @ Mandarin
Convenient, Clean, Comfortable
It was a memorable stay. Enjoyed the stay.

Claudio T.
United States
January 22, 2015
Great Location
Location, Price/Value, Location
Good enough to return