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Formerly : Meritus Mandarin Hotel
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Hotel Area:
Orchard
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Number of Rooms:
1051
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Free Wi-Fi |
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Check Rates & Availability At This Hotel |
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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Sorry, there are no available rooms at the Mandarin Orchard Hotel for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
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Fantastic
8.2
based on
7469 reviews
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All reviews (7469)
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How T.
Couples
Malaysia,
May 14, 2013
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Comfortable and convenient
Location location location. It doesn't get more central than this.
7.3
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Leo S.
Business travelers
Indonesia,
May 14, 2013
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Great location and friendly staffs
Great location, clean room & friendly staffs
8
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Inggriati S.
Couples
Indonesia,
May 13, 2013
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The good hotel for shopping.
It is at city center, easy to look for eating, easy for shopping.
7
I got not a new room . But it is clean enough. But the bath room is still old design.
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Anita A.
Families with older children
Indonesia,
May 13, 2013
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Cold, Irresponsible, Unorganized
5.7
It was very bad. One of the worst stay in a 4-5 stars hotel I have ever been in my whole life. I stayed once before at Mandarin Oriental Hotel before. My room was 1042. (Period of staying - It was alright, until this year I happened to experience:
1. A very stressful, unprofessional, uncoordinated check-in staff. They were not as friendly as they used to be. The Asian female staff behind the counter was quite stressful because she handled me without smile. She moved me to a male staff, Indian guy who said I need to have my online paper printed out to check in.
So, since I didn't have it print, I was trying to find it with my iPhone. I couldn't find it and thankfully, the male staff beside the Indian guy, named Tsubasa (some name similar with this), told me I only need my passport and he handled me very friendly. HOWEVER, I booked for twin bed and I only got King size. He even told me “If I can give you suggestion, next time Miss, you should book an earlier flight to get what you want –twin bed” – WHAT IS GOING ON!??!! I PAID I BOOKED AND THE BLAME WAS ON MY FLIGHT? IT WAS MY RIGHTS TO BOOK ANY FLIGHT AND MY RIGHT TO GET WHAT I WANT FOR WHAT I PAID!! –SERIOUSLY I WAS REALLY ANGRY AT THAT TIME! MANDARIN HOTEL IS NOT PROFESSIONAL ANYMORE, for a customer who HAVE PAID for what she wanted, and SHE DIDN’T GET WHAT SHE WANTED. THAT’S RIDICULOUS!! EVEN I GOT THE BLAME FOR FLIGHT. WHAT IS THAT!!
2. BATHROOM SMELL OF CIGGARETTES – So, after check-in counter put me in the NON SMOKING FLOOR. During mid night, I woke up and went to restroom. I actually smelled as if someone’s smoking in the toilet. I checked the exhaust fan and realize that when I put tissue under the fan, the wind was coming in, NOT EXHAUSTING OUT OF THE ROOM. I WAS QUITE ANNOYED BECAUSE I HATE CIGGARETE SMELL. Technician came and did nothing about it.
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Lie K.
Families with young children
Indonesia,
May 13, 2013
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Fantastic
Comfortable room and good services
9.3
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Susan H.
Families with young children
Malaysia,
May 13, 2013
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It is comfortable and relax
Cleanliness, free Internet access and location
8.3
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Peter M.
Couples
Netherlands,
May 13, 2013
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dusty
location location location
7
we always like to stay at the mandarin , this time we found out that check in was really bothersome and we both got sick from the bad airco's, and the dusty carpets. time for renovation !
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Tyronne A.
Business travelers
Sri Lanka,
May 13, 2013
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the staff was not friendly at all , too many people as staff has no clue what so ever what they have to do. It is just women and men standing like scarecrows in a field. they take so long to check in and let you know of the room availability. after a long wait they confirmed there are no available rooms for a 20 min early check in. when I confronted the reception with more money for the early room they went on to say that they have rooms available how could that be .............
I checked in for two nights I took all the trouble going up to the reception and requesting them to clean my room I went out for meetings and returned late just to find out the room was not cleaned the first night I could not bother because I was so tired. the second night the same occurrence this time could not handle it called the duty manager To complain they did not want to talk to me. Took all the trouble and went to the 5th floor and told my concern the reception Guy is trying to calm me down with a bottle of water and a seat how pathetic hat could be I know all that I am from the industry. I said no need to speak to the Hotel Manager or the duty manager then they realize its serious business and asked the duty manager to come in. she took 10 min to come in and wanted to speak in private of the complain how cheeky that can be when I refused she was listening….
After a heavy day with meetings etc how will you find yourself coming to a room completely messed up and the Hotel does nothing to clean it even after personally asking them for which I am paying for they do not do a favor for me?
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Kitti P.
Families with older children
Thailand,
May 13, 2013
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Worth the money
Breakfast, Wifi, heart of shopping areas
7.7
Check in/out was a little long due to long queues. Breakfast was fabulous, lots of selections. Hotel is right in the heart of shopping malls, so very convenience
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Riana H.
Solo travelers
Indonesia,
May 12, 2013
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Convenient and comfortable
Location, new rooms, and free internet
8.3
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