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Mandarin Orchard Hotel, Singapore

formerly : Meritus Mandarin Hotel
Mandarin Orchard Hotel, Singapore
Rating:

Number of rooms: 1051

Location: Orchard

Address: 333 Orchard Road, Singapore, Singapore

Customer Reviews

Meritus Mandarin Hotel Guest Rating: 9.7

yih S.

Malaysia

Solo Traveler

Date of Stay: 13 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Good Location, Clean and comfortable room, Polite and helpful staffs/concierge and reasonable price.

None so far

Having stayed in this particular hotel for so many years, the room is still clean and comfortable. The location is the best in singapore right at the centre of its major shopping location. The staffs and concierge are also polite and keen to provide any assistance if needed. For a 5-star hotel, booking via Agoda has brought down the price to be very reasonable or even cheap for some!

Restaurant Tip : Check out the restaurant, Chatterbox, on the top floor. Worth a try!

good hotel good location Guest Rating: 8.3

yohana T.

Indonesia

Couple

Date of Stay: 12 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

good location

I dont know why as a five star hotel with a wifi cable provided, cannot let us have free internet access, it cost me about 5 sing dollar per hour or less than an hour!! and I had to connect to internet twice to third time a day at different times and I stayed in this hotel for 5 nights!!

Wonderful hotel and wonderful location, just took us more time to change lift everytime we want to go out or coming back to the hotel cause the main entrance is just a concierge, the lobby is on the 5th floor. I dont know why as a five star hotel with a wifi cable provided, cannot let us have free internet access, it cost me about 5 sing dollar per hour or less than an hour!! and I had to connect to internet twice to third time a day at different times and I stayed in this hotel for 5 nights!! but other than that i have a pleasant time staying in this hotel

Maritus Mandarin Hotel Singapore Guest Rating: 8.7

cheng W.

Malaysia

Family with young children

Date of Stay: 11 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 6/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

central location and in the heart of Orchard Road

Areas are still under renovation but it is for future better facilities enhancement.

I like to hotel because it is in the hear of Orchard Road, easy access to Orchard and Somerset MRT. Once you get tired, it is easy to walk back to hotel room and recharged. It is convenient location for most of the travellers and the price offered by Agoda is worth every cents.

Staying at Meritus Mandarin Singapore Guest Rating: 9.3

anwar S.

Indonesia

Family with older children

Date of Stay: 10 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Located at city central

do not have free internet, lobby at 2 nd floor

I really enjoy to stay at Meritus Mandarin Singapore because it is the best location which is at city central, very convenient to shopping centres and close to MRT station. Especially during christmas and chinese new year, there gonna be decoration and many attraction along Orchard Road. Also the staff were friendly, room was large, clean, and comfort. More over the hotel design was modern with unique interior and very good rates due to renovation.

Shopping Tip : Some shopping centres offer discount for the same item. We should check it before buy.

Quality below expectation Guest Rating: 5.7

nam N.

Vietnam

Business Traveler

Date of Stay: 10 Dec 2009

 Value for Money: 4/10
 Location: 10/10
 Staff Performance: 4/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 4/10
 Food/Dining: 6/10

Nice outside renovation. In the heart of a shopping area.

Old-styled hotel rooms. Old furnitures. Slow staffs. Long wait for check-in regardless of pre-booked rooms.

I'm most disappointed about the room. The hotel did a pretty good job renovating the outside look but not much done on the rooms themselves. Old styled room and old furnitures.

Maritus Mandarin Guest Rating: 10

nareerat T.

Thailand

Family with older children

Date of Stay: 10 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Location

Small room, a bit old

The best thing for this hotel is the location. Meritus Mandarin is located in the heart of orchard road. It is close to Takashimaya, Wisma and also the latest shopping centre; Ion. The guest also can access to anywhere by MRT at the Somerset station (there also a shopping centre here as well, 313 somerset) If you are deciding to do shopping in Singapore, This hotel is the one that you are looking for. Nice staff, good location, clean room. I love it.

Few days transit in Singapore Guest Rating: 8.7

raja K.

Indonesia

Couple

Date of Stay: 10 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

A busy 5 star hotel on the main shopping area (Orchard Rd), rite next to this popular mall Takashimaya. Recently renovated, Nice ambient, decent room size. Great food at Chatter Box Cafe/Resto serving the best Mandarin Chicken rice.

None.

I stayed in the Hotel for 2 nights and I think it was great. My wife was with me and she wanted to go shopping. This hotel was in between Orchard Road (Singapore main Shopping Area). Over all I was satisfied with their service, quality and worth for money.

Shopping Tip : You step out and its malls everywhere...

Centrally located amidst the Orchard Road crowd Guest Rating: 9.3

tony L.

United States

Couple

Date of Stay: 08 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

central location amids busy shopping Orchard Road

At this time, hotel is in the middle of its Mandarin Gallery construction

Like its well appointed guest room and new renovation to its bath room with separate shower stand.

Shopping Tip : Shopping, restaurant, and night life abounds nearby hotel.

Meritus Mandarin Hotel Guest Rating: 9.7

yih S.

Malaysia

Solo Traveler

Date of Stay: 07 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Good location, clean and comfortable room and staff/concierge are polite and helpful. New grand opening of hotel shopping mall is a plus.

None for this trip

Being a regular tenant of this particular hotel I am relieved that the refurbishment program at frontal part of the hotel is finally completed after 2 years with no further drilling noises in the night! Congrats! I always stay here all these years due to its perfect shopping location and also my familiarity with all the rooms. As usual the room is clean, well-kept and comfortable and the hotel staffs and concierge are always polite and helpful in everything. Now with the newly renovated shopping mall inside the hotel it is a plus! The price is always reasonable or even 'cheap' for a 5-star hotel when booking with Agoda.

Shopping Tip : Check out Takashimaya/Ngee Ann City next door. It is worth a visit for shoppers.

convenience Guest Rating: 10

marjono C.

Indonesia

Family with older children

Date of Stay: 06 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

very good, maybe the best 5 star hotel in singapura

i think enough good

meritus mandarin hotel is very good hotel, at heart of singapore shopping centre, and near from business centre of singapore. i think that it is the best 5 star hotel in singapore.

Shopping Tip : no tipping

Meritus Mandarin Guest Rating: 8.7

hasrina J.

Brunei Darussalam

Solo Traveler

Date of Stay: 06 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 6/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Nice, modern hotel design. Room are spacious and hotel room service was fast and good food!

Experienced traffic during rush hour.

This is my first time using Agoda.com. I find it easy, fast and reliable. Agoda provides me with good deals and I highly recommend to all.

Shopping Tip : Within the shopping area.

GOOD SERVICE Guest Rating: 10

marjono C.

Indonesia

Family with older children

Date of Stay: 05 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

it is the best hotel

i think enough good

meritus mandarin hotel is very good hotel, at the heart of singapore shopping centre and near from business centre of singapore, it is offer many kinds of conveniences. all personal in hotel are very kindly and welcome..

Shopping Tip : no tipping

Mandarin is my second home Guest Rating: 8

dewi K.

Indonesia

Couple

Date of Stay: 05 Dec 2009

 Value for Money: 6/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

christmas Decor in the lobby area

long queue while check in as usual

Mandarin is like my second home whenever i visit Singapore I always stay in this hotel,because its nearby my favorite shopping centre area...Takashimaya and Tang's..and the hotel is also near the Mount Elizabeth the place where I have to go for medical Check up....I hope Meritus will always improving their service in the future

Restaurant Tip : go to crystal jade at Takashimaya and try the tou miao with bamboo shoot

Nothing to Lose! Guest Rating: 6.3

kevin K.

Canada

Business Traveler

Date of Stay: 05 Dec 2009

 Value for Money: 6/10
 Location: 10/10
 Staff Performance: 2/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 6/10
 Food/Dining: 8/10

-fair Price -Convenient -recent renovated

-poor service -the swimming pool is still under constrctuction -check in/ out area is over-crowded and unorganized

The Meritus Mandarin Hotel is located on the center of Ochard street. If you like shopping, the Meritus will be one of your first choice when staying in Singapore. The price is fair, but the service in general needs a major improvement. The line up for check in/ out is so confusing and the staff are not helpful and welcome! The swimming pool is though under construction, poorly made, and NO view. There is sign in the hotel to direct you to the swimming pool.

Hotel Feature Tip : Mandarian Gallery is recent opened shopping boutique style place. All major top brands can be founded there. Do not forget to keep all your receipts and claim your tax back at the Airport.

Excellent Location Guest Rating: 8.3

huey Y.

Malaysia

Business Traveler

Date of Stay: 04 Dec 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Location, location.. location! Excellent Location. Shopping is just a few steps away.

Their billing systems is stupid. I had to make them reprint the bill 3 or 4 times before they got it right. They itemised each item but do not place them according to date nor categories.

Have stayed here a couple of times. I usually stay here when am in Singapore all for the LOCATION! Excellent location. The hotel is supposedly renovated but only the facade, the rooms still looks the same as it was 2 years back. My main complain would be the billing system. I was charged for something which my friend paid for with his credit card and they couldnt find the slip. And billed me for it. Thank goodness my friend kept the credit card slip. But had to go through the hassle of getting his PA to go through his bill and send them a copy of the payment. And was also billed for calls which i did not make. The hotel promptly removed that from the bill without any questions.

Hotel Feature Tip : Double check your bill and dont opt out for express check-out.

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