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Excellent 8.2
Based on 14303 reviews

Recent customer comments

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based on 14303 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.8
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Yun H. from Malaysia
Stayed 2 nights in March 2014
Good Location!
location and food only
check in takes too long, however the location is good though i think the hotel can consider some refurbishment.
Reviewed September 04, 2014

Yun H. from Malaysia
Stayed 3 nights in June 2014
good location but can be refurbished.
location, food.
check in always takes too long.
Reviewed September 04, 2014

Ding O. from Singapore
Business travelers
Stayed 5 nights in July 2014
good stay
location, bed, cleanliness
good stay. tv is a little small. overall clean and nice staff
Reviewed September 04, 2014

Guan O. from Malaysia
Stayed one night in September 2014
Great location
Great hideout in the city
We booked a premier room and were given a room at 24th flr at the Orchard Wing as a result. (The other is the Main Tower.) But the view was nothing really. The lobby/entrance layout is made very confusing, with numerous lifts and the check-in lobby being at 5th flr, even for us who are very familiar with Orchard Rd area.
Reviewed September 04, 2014

Edwin L. from Australia
Business travelers
Stayed 3 nights in August 2014
Stayed for business
Clean, convenient, friendly staff
Reviewed September 03, 2014

Tuan A. from Vietnam
Families with young children
Stayed 3 nights in August 2014
Good Hotel
Close to city
Reviewed September 03, 2014

Erry W. from Indonesia
Stayed 5 nights in August 2014
Good stay!
Location, comfort, and food.
It was enjoyable.
Reviewed September 03, 2014

David B. from United States
Solo travelers
Stayed one night in August 2014
Loud parties in rooms with no staff attention
location, room, location
They were very casual about kids running up and down the hallways. Apparently there was a party on this floor (like a wedding group, or a family get together) and they booked a few rooms on my floor. After about 3 hours of slamming doors, running, music, loud yelling in the hallways - I peeked out my door to see if I could ask the "kids" to tone it down. Next I was going to call the front desk. The staff had just arrived (called by another room?) and was breaking up the party. WHY did they wait until 3AM to stop this absurdity? I will NOT stay in this hotel again. This was the second time I noticed they have these groups booked, and as a business traveler, its not worth it for me to put up with loud " hallmates ".
Reviewed September 03, 2014

Farina W. from Sri Lanka
Families with older children
Stayed 6 nights in August 2014
Perfect location friendly and helpful staff
Location comfort staff
Reviewed September 03, 2014

Goh L. from Malaysia
Solo travelers
Stayed 2 nights in June 2014
If shopping is your thing this is the place
It was very good, verry near all major shopping malls and convenient for shopping
Reviewed September 02, 2014