arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.2
Based on 14027 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 14027 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.8

9 Qian Y.
Singapore
June 24, 2014
Fantastic
Staff, location and room services.

7.7 Nina H.
Thailand
June 24, 2014
good
clean, central, friendly

9.7 Ajay F.
Indonesia
June 24, 2014
very comfortable
Centrally Located, Easy access to Public Transport,Great Shopping and Dining
Very nice and relaxing

9 Triar S.
Indonesia
June 24, 2014
Happy
Clean, friendly, respect

10 Carlin L.
Philippines
June 23, 2014
Comfortable and Pleasant
Shopping, Kids' Activities, Food
The hotel is centrally located. nIf you're staying in singapore for shopping, this would be the best hotel for you. From when you exit the hotel, all angles you look at screams shopping!!!!! There is always taxi available at the exit. The staff are awesome with every request.

5.3 David S.
Australia
June 23, 2014
A disappointment. Better staff training a must.
Right in the centre of the city. Easily accessed
It was clear that customer service is not a high priority. Check in and out was atrociously slow and the luggage took a long time to be delivered. When retrieving luggage from the concierge after being away for about 2 hours, I was told after about 5 minutes that my bags "still have not been delivered from reception. Staff at the restaurant have been trained to leave used cutlery on your napkin instead of a plate when you are away from your table to refill your plate. The result is food-scrap left on the used cutlery is transferred onto your clothes. A bit of common sense training would have helped. Rooms are also in need of a revamp and is starting to look dated. A coke and a can of coconut juice cost S$19 ! All in all, the stay was a disappointment

8.3 Jeremy L.
Singapore
June 23, 2014
pleasant stay
good location, reasonably priced, clean
Overall a pleasant experience. Strong smell of stale cigarettes on smoking floors, could use a better air purifier.

8.7 HING S.
Malaysia
June 23, 2014
a great hotel with comfortable room & good food.
great location, friendly staff & clean room.
it was a very good and pleasant stay at this hotel. I would recommend to friends if they came to Singapore for shopping or doing business. The room is comfortable, clean and reasonably big for two persons to stay, definitely i will check in again to this hotel for my next trip.

8 Andrew H.
Australia
June 23, 2014
International Hotel
Location location location
This is an average high-end Singapore hotel. Value for money in Singapore hotels is very poor as they are very expensive and The Mandarin Orchard is just one of them. Comfortable, clean and ususal high standard of Singapore service. But nothing outstanding about this hotel vis a vi many others of the major chains.

9.7 Gladys T.
Singapore
June 23, 2014
Centrally Located Hotel
Close to shopping areas, Quality Club Lounge, Centrally Located
My husband and I always like to stay at Mandarin Orchard hotel. The club lounge is excellent, not only for the food (Breakfast, Tea and cocktail, but also great for us to do our meeting with client.